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Connection Drops Part 2

jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Connection Drops Part 2

we always say it needs to be connected continuously for 72 hours. Sometimes it happens quicker and sometimes it takes a bit longer Smiley
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Connection Drops Part 2

and automatcily my speed on my router page go up to normal levels ? do i do a reboot in about 3 - 4 days for it to take affect?
Line Mode ADSL2+   Line State Show Time
Line Power State L0   Line Up Time 00:02:00:12
Line Coding Trellis On   Line Up Count 1

Statistics Downstream Upstream
Line Rate 4543 Kbps 443 Kbps
Noise Margin 6.9 dB 17.1 dB
Line Attenuation 52.5 dB 28.3 dB
Output Power 0.0 dBm 12.9 dBm
MSGC (number in overhead channel data) 59 12
B (number of bytes in Mux Frame) 141 13
M (number of Mux Frames in FEC Frame) 1 1
T (Mux Frames over sync bytes) 1 4
R (number of check bytes in FEC Frame) 0 0
S (ratio of FEC over PMD Frame length) 0.9930 0.9912
L (number of bits in PMD Frame) 1144 113
D (interleaver depth) 1 1
Delay 0 msec 0 msec
Super Frames 446914  446912 
Super Frame Errors 476  0 
RS Words 0  0 
RS Correctable Errors 0  0 
RS Uncorrectable Errors 0  0 
HEC Errors 255  0 
OCD Errors 27  0 
LCD Errors 0  0 
ES Errors 0  0
Just looking at the noise level on my upload looks high is that normal for upload.
Again , thanks for your help jojo its appriciated.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Connection Drops Part 2

Hi Y2J,
When your profile lifts BT send us a delta report which then lifts the PN profile, when the PN profile lifts it triggers something called an administrative reset which basically reboots your connection.
Jojo Smiley
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Connection Drops Part 2

ah great thanks jojo  Smiley
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Connection Drops Part 2

thats it im sick off this connection big time now
cant play online games properley since middle of december.
in the past ive had my router on for more than 72 hours for this BT profile thing to go up
I will bet anyone that not one thing will change in two days time when the 72 hours are up.
Im sure i actually pay for this and i get F all back.
EDIT: Not your fault (PN)i forgot to put in why BT do this in the first place its a joke.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Connection Drops Part 2

HI Y2J,
Your upload speed is capped at 448k. I will uncap this for you.
Jojo Smiley
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Connection Drops Part 2

Ah i thought it was BT  Grin as i said jo the line has been fine since before christmas, see page 1 lol
interleaving may of helped i dont know.
Router has been on 2 days 17 hours , do you rekon my profile will go up (BT Profile) is a day or so .
So bt will send you a report? as my PN profile is 4000 and bt is 3500
Thanks again
Lee
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Connection Drops Part 2

HI Lee,
After more investigation it turns out that banding was applied which restricted the upload to 448k. I have lifted the banding and had the upload uncapped. This will take effect in the next few hours and you should also see a slight increase in speed. If the line is banded again we will have to try looking at why that's happening before it can be lifted again.
Jojo Smiley
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Connection Drops Part 2

Ok then sounds good  Smiley
Thanks for your help
Lee
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Connection Drops Part 2

Oh forgot to say do i need to restart my router for it to take affect or should i keep it on still so my profile goes up?
thanks
EDIT____
Router restarted itself downstream gone up woo  Smiley
Line Mode ADSL2+   Line State Show Time
Line Power State L0   Line Up Time 00:00:06:21
Line Coding Trellis On   Line Up Count 2

Statistics Downstream Upstream
Line Rate 5059 Kbps 443 Kbps
Noise Margin 6.1 dB 19.3 dB
Line Attenuation 51.5 dB 28.3 dB
Output Power 0.0 dBm 13.0 dBm
MSGC (number in overhead channel data) 59 12
B (number of bytes in Mux Frame) 158 13
M (number of Mux Frames in FEC Frame) 1 1
T (Mux Frames over sync bytes) 1 4
R (number of check bytes in FEC Frame) 0 0
S (ratio of FEC over PMD Frame length) 0.9992 0.9912
L (number of bits in PMD Frame) 1273 113
D (interleaver depth) 1 1
Delay 0 msec 0 msec
Super Frames 23473  23471 
Super Frame Errors 181  0 
RS Words 0  0 
RS Correctable Errors 0  0 
RS Uncorrectable Errors 0  0 
HEC Errors 41  0 
OCD Errors 2  0 
LCD Errors 0  0 
ES Errors 0  0
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Connection Drops Part 2

Downstream speed has gone up 1000 and upload still capped at 443
Did a speed test and nothing has changed at all Shocked
Line Mode ADSL2+   Line State Show Time
Line Power State L0   Line Up Time 00:07:05:50
Line Coding Trellis On   Line Up Count 3

Statistics Downstream Upstream
Line Rate 5539 Kbps 443 Kbps
Noise Margin 5.9 dB 20.0 dB
Line Attenuation 52.0 dB 28.3 dB
Output Power 0.0 dBm 13.1 dBm
MSGC (number in overhead channel data) 59 12
B (number of bytes in Mux Frame) 173 13
M (number of Mux Frames in FEC Frame) 1 1
T (Mux Frames over sync bytes) 1 4
R (number of check bytes in FEC Frame) 0 0
S (ratio of FEC over PMD Frame length) 0.9993 0.9912
L (number of bits in PMD Frame) 1393 113
D (interleaver depth) 1 1
Delay 0 msec 0 msec
Super Frames 1573401  1573399 
Super Frame Errors 55950  0 
RS Words 0  0 
RS Correctable Errors 0  0 
RS Uncorrectable Errors 0  0 
HEC Errors 15302  0 
OCD Errors 82  0 
LCD Errors 0  0 
ES Errors 0  0
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Connection Drops Part 2

HI Y2J,
It seems there is an inconsistency in what our systems say your upload is and what your getting from the BT systems. It's not a quick solution and if I have some time today I will take a look at it. Just bear with me and I;ll try to get it sorted for you.
Jojo Smiley
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Connection Drops Part 2

ok , thanks alot jojo i know your busy Smiley
Thanks
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Connection Drops Part 2

Hi Y2J,
OK, I think I've sorted it. The uncapped upstream should take effect within the nest 24 hours.
Jojo Smiley
Y2J
Grafter
Posts: 275
Registered: ‎05-01-2008

Re: Connection Drops Part 2

just got in after my router being on for a day and here are the  stats lost 1000mbps comapred to yesterday.
Line Mode ADSL2+   Line State Show Time
Line Power State L0   Line Up Time 00:00:24:38
Line Coding Trellis On   Line Up Count 4

Statistics Downstream Upstream
Line Rate 4543 Kbps 443 Kbps
Noise Margin 7.5 dB 20.2 dB
Line Attenuation 51.5 dB 28.3 dB
Output Power 0.0 dBm 13.1 dBm
MSGC (number in overhead channel data) 59 12
B (number of bytes in Mux Frame) 141 13
M (number of Mux Frames in FEC Frame) 1 1
T (Mux Frames over sync bytes) 1 4
R (number of check bytes in FEC Frame) 0 0
S (ratio of FEC over PMD Frame length) 0.9930 0.9912
L (number of bits in PMD Frame) 1144 113
D (interleaver depth) 1 1
Delay 0 msec 0 msec
Super Frames 91620  91618 
Super Frame Errors 221  0 
RS Words 0  0 
RS Correctable Errors 0  0 
RS Uncorrectable Errors 0  0 
HEC Errors 58  0 
OCD Errors 0  0 
LCD Errors 0  0 
ES Errors 0  0