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Connection Dropouts
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Re: Connection Dropouts
19-01-2015 11:47 AM
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You should try a single corded phone into the master socket (test socket is even better) next time this issue happens. Listen for a dial tone, if there's one there dial 17070 and do the quiet line test.
If you notice any problems with the phone line, report them to the phone provider and it's probably best not to mention broadband
If you notice any problems with the phone line, report them to the phone provider and it's probably best not to mention broadband
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 16 of 18
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Re: Connection Dropouts
19-01-2015 10:46 PM
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Ive reported a fault to plusnet and I will do what you've said next time it happens Chris. I'm with BT but i'm thinking about moving to Plusnet which should make things a little less awkward
Message 17 of 18
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Re: Connection Dropouts
14-02-2015 1:00 PM
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Have BT (your phone provider) fixed your PHONE line fault yet?
Is PN broadband now working properly again?
Is PN broadband now working properly again?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Message 18 of 18
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