Connecting mobile to WIFI
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Connecting mobile to WIFI
20-02-2018 1:57 PM
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I joined Plusnet in January and have a wired connection to my desktop PC - works fine
I cannot however connect a mobile to the router, continually shows "authentication error occurred" or in the very few moments it will connect "internet may not be available"
What am I doing wrong, reset on both the router & the mobiles will not resolve the problem
Re: Connecting mobile to WIFI
20-02-2018 3:23 PM
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Re: Connecting mobile to WIFI
20-02-2018 3:29 PM
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Cant connect any mobile
Re: Connecting mobile to WIFI
20-02-2018 3:44 PM
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Re: Connecting mobile to WIFI
20-02-2018 3:50 PM
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Yes sorry I should be more specific, one android Samsung, & one iphone...no connection on either
Re: Connecting mobile to WIFI
20-02-2018 4:06 PM
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Which router?
Can you please describe very carefully what happens?
I have recently seen a similar issue with a printer ... long story short ... for optimal performance I set my router to n-band only on 2.4GHz ... the printer saw the SSID but could never successfully connect. After poking around with my other AP, the printer self connected (same SSID / password). After a bit of a review, I discovered the printer only operates on b&g-bands.
There is also the possibility of 2.4GHz and 5GHz band flip-flopping if both bands have the same SSID. Try turning off the 5GHz band to see if they then connect successfully.
Have you attempted to reserve IP addresses for these devices in the DHCP table?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Connecting mobile to WIFI
21-02-2018 11:42 AM - edited 21-02-2018 11:46 AM
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Do you have the option with your phones to connect via WPS?
I had problems when I changed router recently (changed to a BT Smarthub 6 and it's soooo much better). I use Powerline adaptors with wifi built in and the phone was trying to connect to one of those using my old router details (the adaptor was closer to the phone than the router and the phone kept trying to connect to the stronger signal). Using WPS when sitting next to the router at least got it to connect and confirmed that it did work.
When I realised the issue, I reset the wifi adaptor (re-pairing it with WPS to the new router) helped solve that problem. I also had to get the phone to `forget` the orginal router/wifi extenders as it kept searching for them.
If WPS doesn't work to at least connect you, then it's another issue?
I also haven't seperated my 2.4 and 5ghz BTW.
Re: Connecting mobile to WIFI
23-02-2018 11:29 AM
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So the wired connection is fine
When trying to connect the mobile via wifi I get the following message "Authentication error occurred"
How would I turn off 5GHz band?
Re: Connecting mobile to WIFI
23-02-2018 11:35 AM
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Is there something I need to do on the router to connect via WPS?
Re: Connecting mobile to WIFI
23-02-2018 12:09 PM - edited 23-02-2018 12:11 PM
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I wouldn't worry about turning off 5ghz at the moment.
Your router should have a WPS button on it somewhere. If you go into your mobile phones wifi settings, there should be an advanced option (possibly hidden in `wifi preferences`.) You *should* see `WPS Push Button'. Select this and your phone will search for a WPS signal. Press the WPS button on your router and it *should* connect to your phone.
It's very similar to Bluetooth - you are effectively pairing the devices.
If it doesn't work - then you may have another issue.
Wierdly - I had an authentication error on my tablet last night and I had to restart it and `forget` my router, then re-enter the password to connect.
Re: Connecting mobile to WIFI
23-02-2018 1:13 PM
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Very interesting, so has connected on WPS - but - now showing "Internet may not be available"
so to all intense and purposes looks connected, but it isnt
Re: Connecting mobile to WIFI
23-02-2018 1:26 PM
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So if your hard wired connection is fine but wifi is dodgey, it could be your router.
Which router do you have and how long have you had it? Is it dual band?
Is your phone picking up 5ghz or 2.4ghz?
Re: Connecting mobile to WIFI
23-02-2018 1:51 PM
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Sagemcom router
New in January
Might be better calling PN, when I have an hour of my life to waste on hold
Sorry not sure about the phone?
Re: Connecting mobile to WIFI
23-02-2018 2:03 PM
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Are you on ADSL or fibre?
Has your phone ever connected properly to the router?
If you look at your phones wifi connection (assuming you are connected) and select your router, it should tell your your signal strength and whether it is on 2.4 or 5.
Plan B would be to reset your router I guess.
Do you have any other wifi access points in your house or does your phone stil have your old router settings on it?
You can try ringing PN but maybe also log on and raise a ticket.
Re: Connecting mobile to WIFI
23-02-2018 2:11 PM
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