Connected but no internet
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Re: Connected but no internet
01-05-2021 12:12 PM
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Yes, i do have the username
Re: Connected but no internet
01-05-2021 12:15 PM
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OK - then you need to replace 'setup' with that 'username' - but do so with the DSL cable unplugged.
Re: Connected but no internet
01-05-2021 12:23 PM
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Re: Connected but no internet
01-05-2021 12:27 PM
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The Password for the Broadband username is the same with the Admin password i use to login on the hub page ?
Re: Connected but no internet
01-05-2021 12:29 PM
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Yes
Re: Connected but no internet
01-05-2021 12:35 PM
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Ignore the above comment - the password for the username is the Account password, not the Hub login Password.
Re: Connected but no internet
01-05-2021 4:50 PM
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There is any online chat where i can chat with someone from Plusnet ? As i cant get hold of my landlord and i do not know the account password, just the username and the admin password
Re: Connected but no internet
01-05-2021 5:33 PM - edited 01-05-2021 5:42 PM
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You could try the Facebook or Twitter channels, but as you are not the account holder, they probably won't talk to you.
The other (possible) option would be to leave the DSL cable unplugged, turn the router off completely, wait five minutes or so, turn it back on, and see if it auto-resets.
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