Connected but no internet
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Connected but no internet
30-04-2021 11:13 PM
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Re: Connected but no internet
01-05-2021 7:26 AM
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What errors are reported if you try accessing other sites. If you can get to those two, you must have an internet connection.
Re: Connected but no internet
01-05-2021 11:09 AM
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Re: Connected but no internet
01-05-2021 11:12 AM
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That is strange. What device(s) are you using? Have you got a laptop/computer you can connect via ethernet?
Re: Connected but no internet
01-05-2021 11:17 AM
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Re: Connected but no internet
01-05-2021 11:42 AM
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What modem/router have you got?
Re: Connected but no internet
01-05-2021 11:48 AM
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Re: Connected but no internet
01-05-2021 11:51 AM
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Ok. This may not help, but it may give someone an idea what is going on. Can you post the 'Helpdesk' details from the router?
Re: Connected but no internet
01-05-2021 11:54 AM
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Re: Connected but no internet
01-05-2021 12:00 PM
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Re: Connected but no internet
01-05-2021 12:01 PM
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As I thought you may ask that, if you click the 'Troubleshooting' tab displayed on the image below, you should find it. Please delete any 'personal' details like username &c before you do so, though
Re: Connected but no internet
01-05-2021 12:05 PM
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1. Product name: Plusnet Hub 2. Serial number: +082779+NQ04267048 3. Firmware version: Software version 4.7.5.1.83.8.263 Last updated Unknown 4. Board version: Plusnet Hub One 5. DSL uptime: 3 days, 13:13:04 6. Data rate: 19999 / 79904 7. Maximum data rate: 22531 / 91105 8. Noise margin: 7.3 / 8.9 9. Line attenuation: 12.1 / 12.3 10. Signal attenuation: 12.0 / 12.3 11. Data sent/received: 2.5 GB / 31.0 GB 12. Broadband username: setup@plusdsl.net 13. 2.4 GHz Wireless network/SSID: PLUSNET-T6FK 14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 300 Mb/s)) 15. 2.4 GHz Wireless security: WPA2 16. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 17. 5 GHz Wireless network/SSID: PLUSNET-T6FK 18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 19. 5 GHz Wireless security: WPA2 20. 5 GHz Wireless channel: Automatic (Smart Wireless) 21. Firewall: Default 22. MAC Address: a8:6a:bb:fb:f5:b2 23. Modulation: G.993.2 Annex B 24. Software variant: AA 25. Boot loader: 1.0.0
Hope this might give some information about the problem
Re: Connected but no internet
01-05-2021 12:05 PM
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Right, you found it then. Unfortunately, without access to the actual physical router, you have a slight problem as it has somehow reverted to 'setup' and you need to disconnect the DSL cable before you can reset it.
Re: Connected but no internet
01-05-2021 12:08 PM
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I do have acces to the router, it's just im not "allowed" to connect my laptop with the ethernet cable
Re: Connected but no internet
01-05-2021 12:11 PM
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Ah, OK - that wasn't clear.
In that case, do you know the landlords account 'username'?
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