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Connected, No internet - ADSL

gypsyreiver
Dabbler
Posts: 11
Registered: 3 weeks ago

Connected, No internet - ADSL

Hi,

Struggling to maintain a stable connection on devices. Showing Connected, No internet and then loses connection.

Tried disabling wifi and back on again, connection lasts a few seconds and then goes off again.

I see other threads on this but not sure what the issue is.

 

Router is showing green lights.

 

Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7210741B004890 
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 3 days 18:56:45
7 - Data rate: 819/14187
8 - Maximum data rate: 932/14676
9 - Noise margin: 14.2/3.8
10 - Line attenuation: 16.5/29.0
12 - Data sent/received: 1.8G/678.5M
20 - Broadband username:  
21 - Wi-Fi network/SSID: Beechburn
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 300 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: 1
25 - Firewall: Default
26 - MAC Address: b0:bb:e5:e8:b5:23
27 - Software variant Version 1.0
28 - Boot loader: 7.275.11
10 REPLIES 10
jab1
Seasoned Hero
Posts: 7,633
Thanks: 2,592
Fixes: 80
Registered: ‎24-02-2012

Re: Connected, No internet - ADSL

Is this on mobile devices, or laptops/desktops?

John
gypsyreiver
Dabbler
Posts: 11
Registered: 3 weeks ago

Re: Connected, No internet - ADSL

On laptops, hard to notice on mobile since 4g connected to these also.

jab1
Seasoned Hero
Posts: 7,633
Thanks: 2,592
Fixes: 80
Registered: ‎24-02-2012

Re: Connected, No internet - ADSL

OK - next question. Over Wi-Fi, or ethernet connections?

John
Baldrick1
Seasoned Hero
Posts: 6,758
Thanks: 3,026
Fixes: 203
Registered: ‎30-06-2016

Re: Connected, No internet - ADSL

@gypsyreiver 

Is this just a continuation of this problem? If so you are just causing confusion by starting a new topic https://community.plus.net/t5/My-Router/iphone-11-unable-to-connect-to-wifi/m-p/1818716#M27262

jab1
Seasoned Hero
Posts: 7,633
Thanks: 2,592
Fixes: 80
Registered: ‎24-02-2012

Re: Connected, No internet - ADSL

@Baldrick1 Difficult to tell - previous topic didn't mention fixed devices.😉

John
gypsyreiver
Dabbler
Posts: 11
Registered: 3 weeks ago

Re: Connected, No internet - ADSL

Hi,

 

Not sure i'm best qualified to answer that, that was specific to iphone unable to actually connect to the network full stop. This is a connection which is dropping out when connected, so i should think they are not related.

Do i just raise a fault and track it that way, if this is not the best mechanism to get solved.  If this is not the place to get help from plusnet i'll go elsewhere.

 

Regards

jab1
Seasoned Hero
Posts: 7,633
Thanks: 2,592
Fixes: 80
Registered: ‎24-02-2012

Re: Connected, No internet - ADSL

If you reply to my question in post #4, we may have a better idea of what to suggest.

John
Baldrick1
Seasoned Hero
Posts: 6,758
Thanks: 3,026
Fixes: 203
Registered: ‎30-06-2016

Re: Connected, No internet - ADSL

@gypsyreiver 

It's very simple really, are you able to get a stable connection on a computer connected to the Internet when it's connected via an Ethernet cable? If so then it's a wireless problem, the same as it was in your last topic.

Reading your last paragraph, if you do not want advice from fellow customers then do say so and I for one will go away.

 

gypsyreiver
Dabbler
Posts: 11
Registered: 3 weeks ago

Re: Connected, No internet - ADSL

WIFI. 3 metres from router so no issues with signal. I could plus an ethernet but kind of defeats the object and is not practical.

Is there an error log on the router, tried to find one but doesn't seem to exist like my old BT Hub.

 

Regards

jab1
Seasoned Hero
Posts: 7,633
Thanks: 2,592
Fixes: 80
Registered: ‎24-02-2012

Re: Connected, No internet - ADSL

Just try with a cable - that would confirm it is a Wi-Fi issue, and we may have further suggestions. We ARE trying to help here.

John