Connected But No Internet
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Connected But No Internet
29-06-2019 1:23 PM
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Re: Connected But No Internet
29-06-2019 5:09 PM
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Re: Connected But No Internet
30-06-2019 11:21 AM
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Hi @Montella, I'm sorry for the issues you are experiencing. I've tested your line which shows your line your currently not in sync however, the cause of this hasn't been picked up.
Please can you have a run through our troubleshooting here , I'd also connect your router into the test socket and leave it there for the time being.
If the issue persists, please raise this here to us and let us know once done so we can investigate further.
Re: Connected But No Internet
03-07-2019 12:03 AM
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Hi Lauren. I discovered a significant portion of my area had a total outage and there were a number of Openreach vans parked half a mile down the road, with men working throughout the day yesterday and today. It seems to be back up and running now though. Thanks for your help.
Re: Connected But No Internet
03-07-2019 7:01 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Connected But No Internet
03-07-2019 10:30 AM
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Hi @Montella,
We are glad to hear your services are back online now.
Let us know if you have any further queries please.
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