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Confused ref explanantion to usage

Posts: 1
Registered: ‎07-10-2013

Confused ref explanantion to usage

I was (and still am) away from my mothers property where i pay for a plusnet internet account. No one else has access to this internet connection and yet the usage whilst i have been over 200 miles away, has been far in access of that that i normally use when i am in situ.
When i rang Plusnet Customer Services (having been alerted to whats going on via email... you are reaching your account limit etc) i was told that they knew i wasnt using the internet but there was a fault their end which would be sorted. This was on Friday of last week.
I then get an email yesterday saying i had gone over my limit and usage was restricted. I rang Plusnet to ask what was going on and was told not to worry, they would lift that restriction (i travel back to my mothers this evening) and that I would not get charged for the extra usage. The customer service advisor could not expalin why this is happening.
Please can anyone tell me what is going on?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Confused ref explanantion to usage

Hi Bobubbles.
We've currently a problem raised(Ref: 76497) to investigate this, I can see that your account is being monitored for any additional charges being added incorrectly.