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Confirmation of product change.
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- Re: Confirmation of product change.
Confirmation of product change.
08-10-2009 7:16 PM
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I did not receive a email or anything saying that I will change to Unlimited at the start of the next billing month. Can I please have confirmation on whether it has gone through.
Thanks.
Thanks.
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Re: Confirmation of product change.
08-10-2009 10:13 PM
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Yep, it's showing as scheduled.
Quote Scheduled Account Change: Plusnet Unlimited (on 21/10/09 00:00)
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Confirmation of product change.
09-10-2009 6:20 AM
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Thank you.
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Re: Confirmation of product change.
09-10-2009 10:20 AM
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I think that this lack of confirmation needs sorting. When I upgraded to Unlimited last month I had to raise a ticket to be sure that the upgrade request had gone through.
Surely a confirmation e-mail should be sent out?
Bob
Surely a confirmation e-mail should be sent out?
Bob
Message 4 of 6
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Re: Confirmation of product change.
09-10-2009 10:56 AM
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Hi Bob,
We certainly should be doing, I'm looking at this now.
We certainly should be doing, I'm looking at this now.
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Re: Confirmation of product change.
09-10-2009 11:08 AM
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Yeah it's been mentioned a few times, I think you can see it confirmed on your ticket but no email is sent.
You should get an email on the day of switch I believe.
You should get an email on the day of switch I believe.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
Message 6 of 6
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