Confirm Engineer Appointment

[#1]

and you're using the new router connected to the OR modem, and not the old ADSL router?
and the plusnet username is correct in the new router?

[#2]

Yes, I'm using new router and I have manually updated the Plusnet username in the new router.

[#3]

and the username is username@plusdsl.net ?

[#4]

Just to chip in here, but you _are_ actually connected to the internet somehow. You've got a "Teredo" address (beginning 2001) which is a method of encapsulating IPv6 over IPv4. It's possible that DNS is failing to resolve
Can you run the following commands in your command prompt:
ping 8.8.8.8
and then
nslookup www.google.com
and
nslookup www.google.com 8.8.8.8

[#5]

Sorry for the delay, laptop was updating.
I using the username you use to log in to the plusnet website.
Also since I've been switched over every so often the internet light turns red and then goes back to green but I still can't access the internet.
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\Users\Theo>ping 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Users\Theo>nslookup www.google.com
Server:  dsldevice.lan
Address:  fe80::9e97:26ff:fe36:f2e6
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to dsldevice.lan timed-out
C:\Users\Theo>nslookup www.google.com 8.8.8.8
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  8.8.8.8
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to UnKnown timed-out
C:\Users\Theo>

[#6]

Hmm, not sure then. I've just had a closer look at the Teredo address and it doesn't look like it's one that's connected to the internet somehow (which I've not seen before) so I apologise for possibly getting your hopes up there.

[#7]

Don't worry, I'm hoping that the engineer has made a mistake at the cabinet or something, it's just a shame I couldn't get normal adsl broadband back or something.
I can't really do much on a mobile phone

[#8]

Hi Theo,
The tests I did earlier showed that the router is configured correctly with the username including the @plusdsl.net suffix.
I'd just go ahead and raise a fault as the next step, I don't think there's anything more you could check on your side.

[#9]

Hi Adam,
I have an engineer coming tomorrow between 8am and 1pm, worst case scenario I'll just have to go back to adsl broadband if he can't fix it, but other than the engineer messing up at the cabinet/exchange I can't think of anything.
Was there any problems with my connection during the night? Is there any problems in the area that could be causing it?
Could it be a simple wait till midnight? or is that not the case here?

[#10]

Hi, Sorry I've not been able to help since my last post, I was driving home from the office.

Quote

Also since I've been switched over every so often the internet light turns red and then goes back to green

That's not right though, it should stay green ( or flash green ). Red indicates an authentication problem. Hopefully the engineer can sort it out tomorrow.

[#11]

Me too MisterW, it's not constant, I've noticed it maybe 5 times since half 9 this morning.

[#12]

Hey guys 
Turns out the contracter yesterday put me on the wrong port, so I know have fibre optic 
Thanks for the help yesterday.
The BT engineer told me on his speed test he got 73Mb down and 18Mb up 
Although wireless I get 40Mb but hey who cares I have fibre optic.
Is there anyway to reduce my ping? I have a ping of 25 and I have had lower when I was on adsl.
Thanks peeps

[#13]

Good to see you're sorted! If you're using wireless the only real way to lower the ping is to go wired unfortunately

[#14]

Hi Mark,
I'm using wired atm so I can enjoy the full potential of my connection
My only wireless device is my phone and soon to be tablet.

[#15]

Good plan, I always wire all my devices where possible, other than phones / laptops etc of course, that's why I have cat6 cable ran through a wall and the ceiling to a switch upstairs, so I can wire my devices up there into the router downstairs in the master socket