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Concentrator not reachable
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Concentrator not reachable
07-12-2012 8:07 AM
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5 times in total (in one month of service), and twice in the past two days my net has gone down for approximately 15-20minutes. Each time with the error "Connection could not be established: Concentrator not reachable" on the router home page.
I normally restart my router and modern after seeing this but it doesn't do much to help.
Any reason why this happens? Is it a problem with plusnet or BTopenreach?
I normally restart my router and modern after seeing this but it doesn't do much to help.
Any reason why this happens? Is it a problem with plusnet or BTopenreach?
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Re: Concentrator not reachable
07-12-2012 9:39 AM
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Hi there,
I've just run a few checks for you but can't really see anything obvious as a cause for this so I'd advise raising a fault: http://faults.plus.net
Here's a log of your connections/disconnections over the past week.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13548730145981.png"/><div style="clear:both;"></div>
I've just run a few checks for you but can't really see anything obvious as a cause for this so I'd advise raising a fault: http://faults.plus.net
Here's a log of your connections/disconnections over the past week.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13548730145981.png"/><div style="clear:both;"></div>
Message 2 of 4
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Re: Concentrator not reachable
07-12-2012 1:15 PM
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Ok, I will do, thanks.
The weird thing is I still had a default gateway IP during the outages, which might explain why it's not showing up on that log.
The weird thing is I still had a default gateway IP during the outages, which might explain why it's not showing up on that log.
Message 3 of 4
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Re: Concentrator not reachable
07-12-2012 4:15 PM
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I had this error on two seperate occasions. Each time it was fixed by resetting the router using the pin hole method. The second time I asked for a new modem and haven't had the problem since.
Message 4 of 4
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