Concentrator not reachable

[#1]

Quote from: bobcharles

I know can't connect to the router even though I know my username and password is correct.

does it just kick you back to an empty login screen? if so i feel your pain

[#2]

If you are still using the default username/password that came with the router than remember that the password is case sensitive.
My default password is all uppercase letters and numbers.

[#3]

Quote from: Zico

Lost connection on router at 8pm dead on. Tried logging in to connect and get concentrator not reachable. Restarted router and same. Openreach modem is up and hasn't lost sync. Help please!!

Same happened and it came back at 20:45

[#4]

I can't even get to the router now. Just "unable to connect to the internet"

[#5]

Quote from: Matthew

Hi guys. We're aware that there's a nationwide issue at the moment. Service status will be on its way shortly Apologies for the inconvenience caused

So why does the Plusnet status page show everything as operating fine and dandy?

[#6]

FourFourDevon they are probably going to update it as we type.
Fingers crossed things are back up for everyone affected soon.

[#7]

Wow, pretty brutal...
>edit deleted the live image, ejs did a much better job below of attaching the snapshot graph<

[#8]

Pretty brutal indeed. I suspect something on the Wholesale network, just drafting a service status post now...

[#9]

I'm now getting authentication failed.

[#10]

Massive drop of users.
Thanks for the update Bob.

[#11]

The graph and the figures under it seem to show ptn-ag02 lost a lot of users.

[#12]

Seems a bit strange though that if it was a gateway problem, why were people unable to re-connect to a different gateway?
I can't see any other ISPs suffering problems at the moment.

[#13]

The odd thing is that my router definitely resynced, but then couldn't authenticate for nearly 30 minutes.
Why would a loss of connectivity deep within the main network cause a resync of my exchange port? 

[#14]

Quote from: bobcharles

I'm now getting authentication failed.

Our RADIUS servers suggest you're using the wrong password, try retyping it.

[#15]

Quote from: AndyH

Seems a bit strange though that if it was a gateway problem, why were people unable to re-connect to a different gateway?

Perhaps the system that balances the numbers of users across the gateways was directing people to ptn-ag02, which suddenly had the least users. I don't have any evidence for this theory and it doesn't involve blaming BT, therefore it's probably wrong.