Complaint? What complaint?
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- Complaint? What complaint?
03-04-2017 7:16 AM
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I opened a support issue back in February after my bb speed was cut in half and wound up lower than when I started with PN in 2014.
There has been much to and fro, but in the end I have given up and accepted that 'within normal operational parameters' is what I'm now stuck with. It works and is stable. I have not closed the ticket since as far as I am concerned the situation is not resolved. It should close itself after 14 days and that'll be the end.
However over the weekend I had an email referencing a Complaint <my ticket number> which seems very bizarre as I haven't made a complaint. I did check the headers which showed after 12 noon April 1st so it's probably not and April Fool gag. It is of course a result of background processes in the PN ticket system running amock.
Having queried this on the ticket I hope it will go away as I don't want anyone thinking I'm unhappy with the service I have rec'd from PlusNet - and I don't make complaints!
Fixed! Go to the fix.
Re: Complaint? What complaint?
03-04-2017 10:32 AM
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Hi @bin,
Nothing to worry about, every time that a customer displays dissatisfaction the ticket is marked as a complaint. If you message me the question number I'd be happy to close it for you.
Thanks
03-04-2017 11:24 AM
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Hi @bin,
I've responded to the ticket for you and marked the dis-sat as resolved in line with your post here.
The ticket will now close automatically after 14 days if there are no further responses.
I hope this helps
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