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Complaint - Mod Please View and Forward.

James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Complaint - Mod Please View and Forward.

Jon,
Thanks for your time on the phone this morning, completely understand that you were at work and weren't able to stay for long.
As promised, I've replied to your ticket in detail highlighting where I feel that we could have certainly improved the way in which we had handled your case.
If you'd like to discuss any of the points that I have made, please feel free to give me a ring.
cornetto75
Newbie
Posts: 6
Registered: ‎04-09-2012

Re: Complaint - Mod Please View and Forward.

James - I have replied to the ticket. Thank you, really happy that we have reached this outcome, not just because of the charges, but because we can part on good terms. No further discussion necessary, thank you. Appreciate your professionalism.
Take care.
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Complaint - Mod Please View and Forward.

Thanks Jon.
All the best with your new ISP.