Community help needed

[#1]

Hi all.
Like many posts i have read i am turning to the forum for connection help and advise,(after falling at the first jump with the faults help ticket thing)
Well first off is the Connection problem.:  intermittent.
The router light that indicates 'internet' is ON yet i can not browse the web.
Things i have noticed whilst unable to browse are:
                                                I can connect to and log into the router.
                                                I am unable to attain an external IP  on all computers.(wired and wireless)
                                                Routerstats continues to monitor the values.
                                                Very low line errors reported by routerstats .(during and after the problem)
                                                Also there is No re sync or connection drop then  suddenly i am able to attain an IP and continue browsing.
                                                This can last up to 15 minutes before correcting itself.
My connection speed for the last year has been  around 3-4 meg  and has interleaving turned OFF .(keen PS3 er).
So far  i have been advised to turn interleaving On.
If someone has any idea whats going on and can help i would be very grateful  , and thanks in advance .
PN help support please read the response tickets u get as not one of mine have been answered. 
                                           

                                               

[#2]

which router are you using
edit - seeing the last post I had it with my Netgear DG834G v4  (same chipset as a GT) and it was fixed with a firmware upgrade

[#3]

I had a very strange problem a while back which sounded similar.
Turning interleaving back on made everything work OK.
After a while (day or so) I turned it off and all was well.
I can only assume it was a level of interference that didn't cause a resync but did cause a lot of errors fixable by interleaving. Whatever it was it was only temporary.
Netgear DG834GT by the way.

[#4]

Oops , forgot to mention that its a DLINK 2460B router.

[#5]

PN, i have now got two open tickets both telling me that interleaving is to be switched on ( ticket 31408588,,31293018) .
Once again i have not asked for interleaving to be switched ON !. My interleaving status said it was ON so i turned it OFF.I was then warned there was not an option to turn it back on again. So how u have taken that as a request to turn interleaving ON i do not know.

The attached is what i have noticed recently on routerstats.
Also:Rate (Kbps):  4096  448

SNR Margin (dB): 15.1  25.0
Attenuation (dB): 45.0  25.0
Output Power (dBm): 11.9  19.7

I have noticed my Attenuation has changed from down:44.0  and Up:24
not sure if that is relevant.

 

[#6]

Hi there,
Unfortunately because the fault ticket is still open our system is still submitting automated orders for the interleaving - we do this simply because it can prevent a lot of faults. The order is due to complete tomorrow so I can cancel that for you (interleaving is off at the moment and will remain so if I cancel the order). If I send you the fault ticket back it should also stop these order requests, though if it's sent back to us the system will place another order I'm afraid.
If the connection is still unstable however it may be wise to try interleaving briefly to see if this fixes things, we can then remove it for you later on should you wish as per HPsauce's post above.
Please let me know, thanks.

[#7]

Internet errors diagnosis is a little beyond me but these are from routerstats.
Do they show interleaving would be useful at this time?

adsl: ADSL driver and PHY status
Status: Showtime  Channel: FAST, Upstream rate = 448 Kbps, Downstream rate = 4096 Kbps
Link Power State: L0
Mode:                  G.DMT
Channel:                Fast
Trellis:                ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):      14.9            25.0
Attn(dB):      45.0            25.0
Pwr(dBm):      19.7            11.9
Max(Kbps):      4128            1116
Rate (Kbps):    4096            448
                        G.dmt framing
K:              129(0)          15
R:              0              0
S:              1              1
😧              1              1
                        ADSL2 framing
MSGc:          1              1
B:              129            15
M:              1              1
T:              1              1
R:              0              0
S:              1.0000          1.0000
L:              1040            128
😧              1              1
                        Counters
SF:            3787504        3787502
SFErr:          1946            0
RS:            0              0
RSCorr:        0              0
RSUnCorr:      0              0
HEC:            1356            0
OCD:            0              0
LCD:            0              0
Total Cells:    622005221              0
Data Cells:    2273813        0
Drop Cells:    0
Bit Errors:    0              0
ES:            905            0
SES:            16              0
UAS:            15              0
Total time = 17 hours 53 min 28 sec
SF  = 3787504
CRC = 1946
LOS = 0
LOF = 0
ES  = 905
Latest 1 day time = 17 hours 53 min 28 sec
SF  = 3787504
CRC = 1946
LOS = 0
LOF = 0
ES  = 905
Latest 15 minutes time = 8 min 28 sec
SF  = 29913
CRC = 8
LOS = 0
LOF = 0
ES  = 8
Previous 15 minutes time = 15 min 0 sec
SF  = 52923
CRC = 17
LOS = 0
LOF = 0
ES  = 16
Previous 1 day time = 0 sec
SF  = 0
CRC = 0
LOS = 0
LOF = 0
ES  = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF  = 52923
CRC = 14
LOS = 0
LOF = 0
ES  = 14
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF  = 52982
CRC = 14
LOS = 0
LOF = 0
ES  = 13
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF  = 52923
CRC = 25
LOS = 0
LOF = 0
ES  = 24
thanks

[#8]

well interleaving has been on for a while now and the errors are not much difference than they were before:
adsl info --stats
adsl: ADSL driver and PHY status
Status: Showtime  Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 4608 Kbps
Link Power State: L0
Mode:                  G.DMT
Channel:                Interleave
Trellis:                OFF
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):      11.2            23.0
Attn(dB):      44.0            25.0
Pwr(dBm):      19.7            11.9
Max(Kbps):      5120            1088
Rate (Kbps):    4608            448
                        G.dmt framing
K:              145(0)          15
R:              12              16
S:              1              8
😧              16              2
                        ADSL2 framing
MSGc:          1              1
B:              133            15
M:              1              1
T:              1              1
R:              0              0
S:              1.0000          1.0000
L:              1072            128
😧              1              1
                        Counters
SF:            1915906        1915904
SFErr:          486            0
RS:            130281654              16285184
RSCorr:        14793340                0
RSUnCorr:      20962          0
HEC:            475            0
OCD:            68              0
LCD:            0              0
Total Cells:    353949916              0
Data Cells:    7211647        0
Drop Cells:    0
Bit Errors:    0              0
ES:            4124            0
SES:            713            0
UAS:            288            0
Total time = 1 days 4 hours 59 min 55 sec
SF  = 42391257
CRC = 32938
LOS = 8
LOF = 72
ES  = 4124
Latest 1 day time = 4 hours 59 min 55 sec
SF  = 1058519
CRC = 404
LOS = 0
LOF = 0
ES  = 82
Latest 15 minutes time = 14 min 55 sec
SF  = 52628
CRC = 2
LOS = 0
LOF = 0
ES  = 2
Previous 15 minutes time = 15 min 0 sec
SF  = 52923
CRC = 3
LOS = 0
LOF = 0
ES  = 3
Previous 1 day time = 24 hours 0 sec
SF  = 5080843
CRC = 6501
LOS = 1
LOF = 9
ES  = 318
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF  = 52923
CRC = 6
LOS = 0
LOF = 0
ES  = 5
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF  = 52982
CRC = 3
LOS = 0
LOF = 0
ES  = 3
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF  = 52923
CRC = 22
LOS = 0
LOF = 0
ES  = 11
As u can see my  sync is 4608Kbps yet my download speeds are now dropping.
I have done  many speed tests  during the day  although some are back to back , and as im on PRO surly this is not right.
Today 20:08  1256 kbps (157kB/s)  365 kbps (45.6kB/s)  Share
Today 19:53 1457 kbps (182kB/s) 368 kbps (46kB/s) Share
Today 19:52 1668 kbps (209kB/s) 366 kbps (45.8kB/s) Share
Today 19:46 1132 kbps (142kB/s) 368 kbps (46kB/s) Share
Today 19:43 1633 kbps (204kB/s) 286 kbps (35.8kB/s) Share
Today 19:36 1567 kbps (196kB/s) 363 kbps (45.4kB/s) Share
Today 19:34 1609 kbps (201kB/s) 366 kbps (45.8kB/s) Share
Today 19:32 2022 kbps (253kB/s) 367 kbps (45.9kB/s) Share
Today 19:31 2114 kbps (264kB/s) 366 kbps (45.8kB/s) Share
Today 19:31 2205 kbps (276kB/s) 368 kbps (46kB/s) Share
Today 19:29 1340 kbps (168kB/s) 360 kbps (45kB/s) Share
Today 15:07 2038 kbps (255kB/s) 371 kbps (46.4kB/s) Share
Today 15:02 2121 kbps (265kB/s) 369 kbps (46.1kB/s) Share
Today 14:55 1673 kbps (209kB/s) 368 kbps (46kB/s) Share
Today 14:54 1910 kbps (239kB/s) 366 kbps (45.8kB/s) Share
Today 14:52 1591 kbps (199kB/s) 369 kbps (46.1kB/s) Share
Today 14:49 1731 kbps (216kB/s) 366 kbps (45.8kB/s) Share
Today 14:48 2456 kbps (307kB/s) 370 kbps (46.3kB/s) Share
Today 14:43 1773 kbps (222kB/s) 368 kbps (46kB/s) Share
Today 14:42 1667 kbps (208kB/s) 368 kbps (46kB/s) Share
Today 14:40 1595 kbps (199kB/s) 368 kbps (46kB/s) Share
Today 14:37 1882 kbps (235kB/s) 370 kbps (46.3kB/s) Share
Today 14:34 2122 kbps (265kB/s) 368 kbps (46kB/s) Share
Today 14:29 1981 kbps (248kB/s) 363 kbps (45.4kB/s) Share
Today 14:27 1936 kbps (242kB/s) 369 kbps (46.1kB/s) Share
Today 14:26 1603 kbps (200kB/s) 367 kbps (45.9kB/s) Share
Today 14:25 1849 kbps (231kB/s) 368 kbps (46kB/s) Share
I have trolled through the forum and there seems to be many people having similar issues as me .