Communication

[#1]

Had broadband removed from my line a week ago last Friday , raised official complaint, informed I would receive a text once it had been restored, this was a week ago (last Tuesday) still waiting for the text ! Heared nothing at all from Plusnet re my OFFICIAL COMPLAINT , so much for their award winning customer service. Would someone like to call me?

[#2]

Hi there, 

The order to reconnect your service went through today. 

Please do check and let us know if there's still an issue but hopefully not. 

[#3]

Adam , you must be joking, I reported this 10 I repeat TEN days ago. If you are seriously telling me the order has only just been requested, what for god sake are Plusnet doing ?

[#4]

Hi, not what I'm saying at all. 

I mean the service should be active and working. 

[#5]

Please tell me when and what time my broadband was disconnected, and when and what time I was reconnected.

[#6]

Hi Squib, we're discussing this with you over on this thread: https://community.plus.net/t5/Plusnet-Feedback/Shambolic-Openreach/m-p/1546875#M81658

Adam