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Codewords...???

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Rising Star
Posts: 63
Thanks: 25
Registered: 4 weeks ago

Codewords...???

Has anyone found a codeword you can use to achieve an escalation with Plusnet. I switched on 7 Sep but still no internet, Plusnet keep blaming Openreach, saying that they're not doing anything with my order.

I expressed surprise that Plusnet just have to accept Openreach saying they haven't done anything and asked if there was a contract manager who can intervene to resolve these issues (given that Plusnet are a customer of openreach).

They said no... surely this can't be right?!?

Is there a codeword or something you can use to escalate this within Plusnet so that they can get their supplier in line???

Just want to go back to Sky at this point...

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 17,732
Thanks: 5,572
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Registered: ‎21-04-2017

Re: Codewords...???

I'm really sorry for the delay and thanks for your time on the phone.

I've dropped a reply on your original thread Here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Rising Star
Posts: 63
Thanks: 25
Registered: 4 weeks ago

Re: Codewords...???

Thanks for the call but we’ve actually got further away from a solution in that we’ve just cancelled the order so we’re looking at a minimum of 4 working days until the broadband. That will make it 3 whole weeks with no internet access off the back of an openreach to openreach switch.
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Moderator
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Registered: ‎14-04-2007

Re: Codewords...???

Moderator's note by Dick (Strat):Topic locked in favour of this one.

Customer and Forum Moderator. Windows 10 Firefox 82.0.2 (64-bit)