02-10-2020 3:22 PM - edited 02-10-2020 3:23 PM
Has anyone found a codeword you can use to achieve an escalation with Plusnet. I switched on 7 Sep but still no internet, Plusnet keep blaming Openreach, saying that they're not doing anything with my order.
I expressed surprise that Plusnet just have to accept Openreach saying they haven't done anything and asked if there was a contract manager who can intervene to resolve these issues (given that Plusnet are a customer of openreach).
They said no... surely this can't be right?!?
Is there a codeword or something you can use to escalate this within Plusnet so that they can get their supplier in line???
Just want to go back to Sky at this point...
I'm really sorry for the delay and thanks for your time on the phone.
I've dropped a reply on your original thread Here.