Close to exchange - very low sync speed

[#1]

If my maths is OK at this time of night, your sync is up by 190 per cent, so according to Kitz the profile should rise in 12 hours - then maybe another 12 - 24 hrs for PN's systems to catch up. DSLAMS don't always behave as predicted though!

[#2]

Hi lexhamilton,
I've just ran a line check and the profile is still 2500k. Ill check again tomorrow if I get a chance. Alternatively if you run a test at www.speedtester.bt.com and see the profile is up you can call in and ask them to change the profile from our end.
Jojo

[#3]

@ Jojo.
Good morning - all looks good now.  Line profile has lifted at BT and Plusnet to 7150 and the speeds are up to much better levels as you can see from the screenshots.
Thanks for the late night update.  Do you ever stop working?
Seriously, Plusnet really does set itself apart from every other ISP or Telco I can think of with this level of interaction and support.
In addition, the community team members are also an invaluable resource.  Using these collaboration tools to help people help themselves is a great approach.
Thank you all.

[#4]

Quote from: spraxyt

On longer lines connection speed and noise margin are inversely dependent upon each other, and the sync speed is set at the value which will just achieve the target noise margin (normally 6dB on well-behaved lines). However the maximum sync speed on maxDSL is 8128kbps and once that speed is reached there is noise margin to spare and its value rises above 6dB. A healthy margin is good but specific values are immaterial.

Now that's a very clear explanation - thanks very much Spraxyt.

[#5]

Quote from: 4C

If my maths is OK at this time of night, your sync is up by 190 per cent, so according to Kitz the profile should rise in 12 hours - then maybe another 12 - 24 hrs for PN's systems to catch up. DSLAMS don't always behave as predicted though!

@4C.  Your maths is spot on, even with it being so late...IP profile had lifted this a.m. so the DSLAM is behaving as hoped. 
That's not to say something odd may happen in the future, but at the moment, all looks good.

[#6]

Aye, a good result. 
Let's hope it stays that way - with such a short line the odds are better than for some of us. 

[#7]

HI lexhamilton,
Glad it's back up to speed. Yes I do stop working. I do have to sleep you know!
Jojo