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Clarification of Active and Complete in Account Summary
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Clarification of Active and Complete in Account Summary
13-03-2009 9:56 AM
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I was under the impression that when a service was shown as active it meant that you were still on a contract tie in (e.g. 12 months) but when that finished it changed to complete.
Is this correct and, if so, does it apply to the phone part as well as the broadband part
Is this correct and, if so, does it apply to the phone part as well as the broadband part
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Re: Clarification of Active and Complete in Account Summary
13-03-2009 9:58 AM
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Screenshot please Jim.
As far as I know, active, just means active and has no connection with contract lengths.
As far as I know, active, just means active and has no connection with contract lengths.
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Re: Clarification of Active and Complete in Account Summary
13-03-2009 10:09 AM
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The reason I asked the question is that unless there is a differentiation the only way a user can find out if the contract has expired is to go back through the ticket history to find out when it started.
Unless of course I am missing something very obvious
Unless of course I am missing something very obvious
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Re: Clarification of Active and Complete in Account Summary
13-03-2009 10:14 AM
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Ok. That shows that:
Broadband Order: Has been completed.
Home Phone: Is an active service.
Cessation charge: Is an active deferred contract.
Broadband Order: Has been completed.
Home Phone: Is an active service.
Cessation charge: Is an active deferred contract.
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Re: Clarification of Active and Complete in Account Summary
13-03-2009 10:16 AM
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see my edit above - how does one tell whether a tie in contract is still operational
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Re: Clarification of Active and Complete in Account Summary
13-03-2009 10:23 AM
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Hi Jim,
Basically you can't. We can tell you when your contract started (December 8th fyi) and when it is due to end.
We didn't build in contract starting and ending functionality into the member centre for these special offers. It should however be visible for customers on Unlimited/Value.
Basically you can't. We can tell you when your contract started (December 8th fyi) and when it is due to end.
We didn't build in contract starting and ending functionality into the member centre for these special offers. It should however be visible for customers on Unlimited/Value.
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Re: Clarification of Active and Complete in Account Summary
13-03-2009 10:25 AM
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thanks James
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Re: Clarification of Active and Complete in Account Summary
13-03-2009 3:23 PM
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Can't you tell from your invoices? (I'll need to check)
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