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Checking Line

alanskea
Dabbler
Posts: 11
Registered: ‎03-08-2007

Checking Line

I Signed up for plusnet the other day, and my order seems to have a problem on the "checking line" bit. This is the message I get:
"Thanks for choosing PlusNet broadband. Your telephone line and account
details have been submitted for our initial checks. Unfortunately,
we've been unable to send your broadband order to our network supplier
for the following reasons:
Our initial ADSL checks have highlighted your account cannot be
processed at this time, or that the details for your account need
updating. Please note that this does not mean ADSL is definitely
unavailable on your current line.
Our support team will make more checks on your account and give you an
update as soon as possible. We'll ring you over the next 48 hours if we
need any more information."
I've asked this question on there, but its not been answered, they just re-submit the order, so why is this happening? I'm sure I have a line that s able to get broadband, because BT said I could, so I'm not sure what the problem is.
3 REPLIES 3
Liam
Grafter
Posts: 2,083
Registered: ‎04-04-2007

Re: Checking Line

Let me have a look at this for you...
.. I'll be back shortly!
Liam
Grafter
Posts: 2,083
Registered: ‎04-04-2007

Re: Checking Line

It would appear that the initial order was rejected by BT's automated systems, and the subsequent resubmittions have got 'stuck' in BT's systems as they see them as duplicate orders of the original.
I have now cancelled these duplicates off and done a full pre-order check on your line and have now resubmitted it myself manually for you.  I have also responded to your ticket.  I'll make sure i keep an eye on the order for you to ensure that it goes through properly.
Please accept my apologies for the delay.
alanskea
Dabbler
Posts: 11
Registered: ‎03-08-2007

Re: Checking Line

Thanks very much, I'll keep an eye on it.