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Check your usage allowance NOW!

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Community Veteran
Posts: 1,252
Thanks: 38
Registered: ‎01-08-2007

Check your usage allowance NOW!

I got an email this morning saying I'd exceeded my usage allowance, but mentioned 2GB and not the 4GB I'd paid for. Looking at my account details I saw that it had been changed to 2GB today, so contacted support and am awaiting a reply. I suspect it got reset due to the 2GB that's now included in BBYW Option 1.
As this has happened to me, I'm probably not the only one, so please check yours so you don't get an unexpected email saying you've been charged £1.00 extra. As I have already paid for this advance, I'm none too pleased!
Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OSX and Firefox user with latest versions of both
26 REPLIES 26
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Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Check your usage allowance NOW!

Hiya,
Really sorry about this.  You shouldn't have had your prepaid usage reset for this month.
I'll make sure that you're refunded accordingly and we've got our developers working on this now.
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Community Veteran
Posts: 1,252
Thanks: 38
Registered: ‎01-08-2007

Re: Check your usage allowance NOW!

Thanks James. I understand things like this can happen but thought I'd better point it out ASAP for other Option 1 people to check theirs is correct or otherwise.
I reset it to 4GB myself and have told support that's what I've done.
Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OSX and Firefox user with latest versions of both
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Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Check your usage allowance NOW!

Yep, that's fine.
I've just been chatting with the Developer looking into this and he says that whilst you've received an email telling you this, you're not actually being charged.
Still not great, but not as bad as we initially thought.
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Community Veteran
Posts: 1,252
Thanks: 38
Registered: ‎01-08-2007

Re: Check your usage allowance NOW!

It was just unfortunate that we went over the 2GB mark shortly before it was reset I suppose.
I'm assuming that my setting it back to the 4GB won't add an extra charge which will have to be taken off later? I've had an email confirming it's been increased from 2GB to 4GB since I reset it to 4GB.
Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OSX and Firefox user with latest versions of both
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Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Check your usage allowance NOW!

No, there shouldn't be, but we'll be keeping a close eye on this one.
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Community Veteran
Posts: 1,252
Thanks: 38
Registered: ‎01-08-2007

Re: Check your usage allowance NOW!

Thanks. Smiley
Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OSX and Firefox user with latest versions of both
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Rising Star
Posts: 474
Thanks: 16
Fixes: 2
Registered: ‎31-08-2007

Re: Check your usage allowance NOW!

Quote from: Mad
...I suspect it got reset due to the 2GB that's now included in BBYW Option 1...

Have I missed an announcement?
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Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Check your usage allowance NOW!

Try here. Smiley
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Rising Star
Posts: 474
Thanks: 16
Fixes: 2
Registered: ‎31-08-2007

Re: Check your usage allowance NOW!

Cheers.  Good news for BBYW1 Smiley
Looks like I am in the same boat as Mad Moggies.  I have prepaid for an extra GB so my allowance should be 3GB but is showing 2GB?
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Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Check your usage allowance NOW!

I believe it's just a cosmetic change currently.
Is 2GB ample for you? Or do you need a little bit more?
If you need the 3GB, I'd add an extra GB as a precaution.
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Rising Star
Posts: 474
Thanks: 16
Fixes: 2
Registered: ‎31-08-2007

Re: Check your usage allowance NOW!

Wasn't clear if the new 2GB included was effective immediately or from next billing period.  Looks like I will need 3GB this month so would normally buy an extra 1GB for £1 but I see it has gone up to £1.25.  Has the prepaid usage gone up to £1 or is it still 75p?
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Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Check your usage allowance NOW!

Hiya,
2GB included usage is in affect from now.
Prepay/Postpay has now gone up to £1/£1.25 but the vast majority of our Option 1 customers should be getting better value for their money. So, if your prepaying for an extra GB it'll now cost you £10.99 as opposed to the £11.49 you used to pay.
Pro
Posts: 1,211
Thanks: 190
Fixes: 1
Registered: ‎11-01-2008

Re: Check your usage allowance NOW!


Alternatively, if you also have Home Phone, switching to Broadband Essentials with 2Gb extra capacity prepaid would only cost £18.99.
Although I notice that the Home Phone free calls under the new package apply to weekends only, not evenings and weekends.
My other car isn't a Ferrari
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Grafter
Posts: 450
Registered: ‎04-04-2007

Re: Check your usage allowance NOW!

There's a help page showing a comparison between the new Essential package for £16.99 and our existing BBYW1 and Home Phone E&W package @ £19.98
http://www.plus.net/support/broadband/products/plusnet_essential/essential.shtml