Check your usage allowance NOW!
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- Re: Check your usage allowance NOW!
Check your usage allowance NOW!
05-08-2008 9:06 AM
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As this has happened to me, I'm probably not the only one, so please check yours so you don't get an unexpected email saying you've been charged £1.00 extra. As I have already paid for this advance, I'm none too pleased!
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Check your usage allowance NOW!
05-08-2008 9:18 AM
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Really sorry about this. You shouldn't have had your prepaid usage reset for this month.
I'll make sure that you're refunded accordingly and we've got our developers working on this now.
Re: Check your usage allowance NOW!
05-08-2008 9:26 AM
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I reset it to 4GB myself and have told support that's what I've done.
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Check your usage allowance NOW!
05-08-2008 9:33 AM
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I've just been chatting with the Developer looking into this and he says that whilst you've received an email telling you this, you're not actually being charged.
Still not great, but not as bad as we initially thought.
Re: Check your usage allowance NOW!
05-08-2008 9:44 AM
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I'm assuming that my setting it back to the 4GB won't add an extra charge which will have to be taken off later? I've had an email confirming it's been increased from 2GB to 4GB since I reset it to 4GB.
Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Check your usage allowance NOW!
05-08-2008 10:00 AM
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Re: Check your usage allowance NOW!
05-08-2008 10:16 AM
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Full Fibre since September 2023
Mac OS14 and Firefox user with latest versions of both
Re: Check your usage allowance NOW!
05-08-2008 10:37 AM
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Quote from: Mad ...I suspect it got reset due to the 2GB that's now included in BBYW Option 1...
Have I missed an announcement?
Re: Check your usage allowance NOW!
05-08-2008 10:38 AM
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Re: Check your usage allowance NOW!
05-08-2008 10:53 AM
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Looks like I am in the same boat as Mad Moggies. I have prepaid for an extra GB so my allowance should be 3GB but is showing 2GB?
Re: Check your usage allowance NOW!
05-08-2008 11:12 AM
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Is 2GB ample for you? Or do you need a little bit more?
If you need the 3GB, I'd add an extra GB as a precaution.
Re: Check your usage allowance NOW!
05-08-2008 11:25 AM
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Re: Check your usage allowance NOW!
05-08-2008 11:42 AM
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2GB included usage is in affect from now.
Prepay/Postpay has now gone up to £1/£1.25 but the vast majority of our Option 1 customers should be getting better value for their money. So, if your prepaying for an extra GB it'll now cost you £10.99 as opposed to the £11.49 you used to pay.
Re: Check your usage allowance NOW!
05-08-2008 11:50 AM
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Alternatively, if you also have Home Phone, switching to Broadband Essentials with 2Gb extra capacity prepaid would only cost £18.99.
Although I notice that the Home Phone free calls under the new package apply to weekends only, not evenings and weekends.
Re: Check your usage allowance NOW!
05-08-2008 12:30 PM
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http://www.plus.net/support/broadband/products/plusnet_essential/essential.shtml
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- Re: Check your usage allowance NOW!