Check/Reset Plusnet profile for relative request query
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Check/Reset Plusnet profile for relative request query
09-08-2016 9:33 PM - edited 09-08-2016 9:38 PM
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I have a relative who is not very computer literate and I think they may have a 'stuck profile' problem. They moved to a new property not far from their old address a few months ago and I believe they took their Plusnet account with them which makes me wonder whether their profile was updated.
I'm not able to visit them to investigate but I did manage to talk them through getting some test results from the BT wholesale performance tester using ethernet wired PC. I think they have a TG582n router.
BT IP profile is over 16mbps in two separate tests 5 days apart, and the Current Speed setting on Plusnet portal appears to be only 11mb if valid.
Would someone at Plusnet be able to check their speed profile if I PM their full name, username and telephone number?
Thanks in advance.
Re: Check/Reset Plusnet profile for relative request query
10-08-2016 10:55 AM
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Please send me a private message with their username and I'll take a look.
Re: Check/Reset Plusnet profile for relative request query
10-08-2016 8:49 PM
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Thank you Chris for looking into it. My relative has reported this evening, an immediate improvement in download speed over ethernet. Speedtest.net reporting 14mbps down, 0.75mbps up.
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