Changing package
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Changing package
26-11-2012 8:52 AM
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Will the upgrade take effect immediately or at the start of the next billing period, which is today in my case?
Can I switch back to Value in the future without any penalty?
Re: Changing package
26-11-2012 8:57 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Changing package
26-11-2012 9:07 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Changing package
26-11-2012 9:16 AM
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Yes the reset has taken place so I've missed the boat for this month. Seems a pity as I didn't know I'd gone over until this morning!
Is it possible to backdate the change Bob? If not I'll hold off until later in the month.
Re: Changing package
26-11-2012 9:21 AM
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Even if they can't do the account change you should be able to ask them to refund all bar £5 of extra usage charges you incur this month (up to 60GB total).
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Changing package
26-11-2012 9:57 AM
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Re: Changing package
26-11-2012 10:28 AM
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Re: Changing package
26-11-2012 10:35 AM
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Re: Changing package
26-11-2012 1:59 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Changing package
26-11-2012 2:03 PM
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