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Changed to Premium Speed gone down to less than a 3rd of before :(

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Grafter
Posts: 82
Registered: ‎05-08-2007

Changed to Premium Speed gone down to less than a 3rd of before :(

Questions | ID: 30588774
Changed to Premium...thought I would get improved speed...was consistently getting 6500kbps now getting 1800 kbps...I am only half a mile from exchange in Birmingham Cry
The speed drop started on the day of the changeover...cannot be coincidence..same thing happend when moved from Max to LLU and back again.
I restarted my router several times in the hope that it would connect at a better speed?...mistake...Plusnet thinks the restarts are disconnections!
I know there is nothing wrong with MY setup.
Fed up...just want things to work and an explaination not spend ages doing pointless tests over and over.
My router reports I am connected at over 8000kbps but all speed tests are around 1800kbps  mark.
I now I am moaning...just frustration.
4 REPLIES 4
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Grafter
Posts: 184
Registered: ‎15-07-2009

Re: Changed to Premium Speed gone down to less than a 3rd of before :(

Halfchan,
Could you post the results of a BT Speedtest (http://speedtest.bt.com) here so we can all see what's going on? Smiley
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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Changed to Premium Speed gone down to less than a 3rd of before :(

What does https://portal.plus.net/my.html?action=stable_rate say for your current line speed?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Community Gaffer
Community Gaffer
Posts: 14,500
Thanks: 2,121
Fixes: 148
Registered: ‎04-04-2007

Re: Changed to Premium Speed gone down to less than a 3rd of before :(

@halfchan, try disconnecting and reconnecting, you speed profile was set incorrectly at this side (sorry about that!)

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Highlighted
Grafter
Posts: 82
Registered: ‎05-08-2007

Re: Changed to Premium Speed gone down to less than a 3rd of before :(

Thanks Bob, that worked. Thanks guys for your other suggestions on finding a solution. B ack up to 6500kbps now...was hoping for better speed but I should count my blessings! lol