cancel
Showing results for 
Search instead for 
Did you mean: 

Change Line Profile

Highlighted
Grafter
Posts: 215
Registered: ‎04-09-2013

Re: Change Line Profile

So my router is syncing at 6.6Mb but when I do a speed test I'm only getting between 1.5Mb and 2.5Mb, any help would be awesome.
Highlighted
Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Change Line Profile

Run a BT speed test and when the first part completes click the Further Diagnostics button. That will tell you your downstream IP Profile (you could copy/paste the results to here if you want help interpreting them). Next go to https://portal.plus.net/my.html?action=data_transfer_speed and check that your Current Line Speed is the same as the IP Profile.
Edit: Second link corrected Embarrassed
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Highlighted
Grafter
Posts: 215
Registered: ‎04-09-2013

Re: Change Line Profile

My D/L is 1.94Mb
My U/L is 0.68Mb
My Ping is 70Ms.
Results Image not loaded

1. Best Effort Test: -provides background information.
Download  Speed
2.31 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.31 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.88 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.66 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Highlighted
Grafter
Posts: 215
Registered: ‎04-09-2013

Re: Change Line Profile

Should I reset my router as I've turned my laptop off and on.
Highlighted
Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Re: Change Line Profile

Jelv put in the wrong link
What is the current line speed from https://portal.plus.net/my.html?action=data_transfer_speed
Don't do anything to the router yet
Highlighted
Grafter
Posts: 215
Registered: ‎04-09-2013

Re: Change Line Profile

Estimated line speed:
6Mb (This may vary between 4Mb and 8Mb) - Checked on 2013-12-29 02:36:20
Current line speed:
2.7 Mb
Highlighted
Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Change Line Profile

Quote from: Oldjim
Jelv put in the wrong link

Not one of my better moments! Embarrassed
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Highlighted
Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Re: Change Line Profile

That is what needs fixing by Plusnet
Highlighted
Grafter
Posts: 215
Registered: ‎04-09-2013

Re: Change Line Profile

Thanks Jim, what should I do? And what will PlusNet?
Highlighted
Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Change Line Profile

As it's now the weekend and the Digital Care team are unlikely to be around until Monday you'll need to ring or raise a ticket asking for your current line speed to be set to match your IP Profile.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Highlighted
Grafter
Posts: 215
Registered: ‎04-09-2013

Re: Change Line Profile

Thanks Jelv.
Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Change Line Profile

Hi, just went to bump this up for you but it'd already been done Smiley it updated automatically just after midnight last night.
Hope you've noticed an improvement in the speeds?
Highlighted
Grafter
Posts: 215
Registered: ‎04-09-2013

Re: Change Line Profile

Hi Matt,
Yeah I have noticed it Smiley Is there anyway to get a better upload speed.
1. Best Effort Test: -provides background information.
Download  Speed
5.14 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speed achieved during the test was - 5.14 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.64 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.64Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Highlighted
Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Change Line Profile

With your attenuation you might expect better than that - could you post your full router stats please.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Highlighted
Grafter
Posts: 215
Registered: ‎04-09-2013

Re: Change Line Profile

Sorry about the delay, as requested my router stats;
Link Information

Uptime: 0 days, 9:28:00
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,012 / 5,899
Data Transferred (Sent/Received) [GB/GB]: 1.12 / 15.89
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 18.2 / 36.5
SN Margin (Up/Down) [dB]: 6.4 / 11.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 51 / 0
Loss of Signal (Local/Remote): 6 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 135,496 / 1
FEC Errors (Up/Down): 0 / 21,299,622
CRC Errors (Up/Down): 216 / 135,423
HEC Errors (Up/Down): 325 / 717,904