Change Line Profile

[#1]

So my router is syncing at 6.6Mb but when I do a speed test I'm only getting between 1.5Mb and 2.5Mb, any help would be awesome.

[#2]

Run a BT speed test and when the first part completes click the Further Diagnostics button. That will tell you your downstream IP Profile (you could copy/paste the results to here if you want help interpreting them). Next go to https://portal.plus.net/my.html?action=data_transfer_speed and check that your Current Line Speed is the same as the IP Profile.
Edit: Second link corrected

[#3]

My D/L is 1.94Mb
My U/L is 0.68Mb
My Ping is 70Ms.
Results Image not loaded

1. Best Effort Test: -provides background information.
Download  Speed
2.31 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.31 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.88 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.66 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

[#4]

Should I reset my router as I've turned my laptop off and on.

[#5]

Jelv put in the wrong link
What is the current line speed from https://portal.plus.net/my.html?action=data_transfer_speed
Don't do anything to the router yet

[#6]

Estimated line speed:
6Mb (This may vary between 4Mb and 8Mb) - Checked on 2013-12-29 02:36:20
Current line speed:
2.7 Mb

[#7]

Quote from: Oldjim

Jelv put in the wrong link

Not one of my better moments!

[#8]

That is what needs fixing by Plusnet

[#9]

Thanks Jim, what should I do? And what will PlusNet?

[#10]

As it's now the weekend and the Digital Care team are unlikely to be around until Monday you'll need to ring or raise a ticket asking for your current line speed to be set to match your IP Profile.

[#11]

Thanks Jelv.

[#12]

Hi, just went to bump this up for you but it'd already been done it updated automatically just after midnight last night.
Hope you've noticed an improvement in the speeds?

[#13]

Hi Matt,
Yeah I have noticed it Is there anyway to get a better upload speed.
1. Best Effort Test: -provides background information.
Download  Speed
5.14 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speed achieved during the test was - 5.14 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.64 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.64Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

[#14]

With your attenuation you might expect better than that - could you post your full router stats please.

[#15]

Sorry about the delay, as requested my router stats;
Link Information

Uptime: 0 days, 9:28:00
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,012 / 5,899
Data Transferred (Sent/Received) [GB/GB]: 1.12 / 15.89
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 18.2 / 36.5
SN Margin (Up/Down) [dB]: 6.4 / 11.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 51 / 0
Loss of Signal (Local/Remote): 6 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 135,496 / 1
FEC Errors (Up/Down): 0 / 21,299,622
CRC Errors (Up/Down): 216 / 135,423
HEC Errors (Up/Down): 325 / 717,904