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Cessation fee

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Newbie
Posts: 6
Registered: ‎19-06-2020

Cessation fee

Hello

 

Due to Covid 19 I no longer use my landline or internet from home...I spend a lot of my time at a different address..

I have just enquired with Plusnet about cancelling..

 

...and was told there is a £67 cessation fee!

 

Has anyone else had experience of this?

 

I think that fee is excessive

 

Steve Wilde

10 REPLIES 10
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Hero
Posts: 4,507
Thanks: 1,490
Fixes: 43
Registered: ‎24-02-2012

Re: Cessation fee

@SteveW66 If you are still in contract and break it for whatever reason, you are liable to pay to cancel it. Standard practice for any contract.

John
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Pro
Posts: 901
Thanks: 205
Fixes: 4
Registered: ‎22-11-2014

Re: Cessation fee

The fee for disconnecting the broadband used to be around £30 ish. That is a charge from BT for physically disconnecting, and passed on by Plusnet and other providers. Not sure why the rest of the charge is so high, unless you are still in contract.

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Hero
Posts: 4,507
Thanks: 1,490
Fixes: 43
Registered: ‎24-02-2012

Re: Cessation fee

@Marksfish The BT disconnection fee no longer applies, so the OP must still have a way to go on their contract. Without knowing how long, whether it is ADSL or Fibre and what their monthly charge is, we can make no assumptions.

John
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Newbie
Posts: 6
Registered: ‎19-06-2020

Re: Cessation fee

Yes...I’m still in contract

I was expecting £20-30 cessation fee

£67 seems a lot

Thanks for the reply

Steve
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Newbie
Posts: 6
Registered: ‎19-06-2020

Re: Cessation fee

Yes... Still 6 months to go on an 18 month contract but I was expecting £20-30 fee

Thanks for the reply

Steve
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Newbie
Posts: 6
Registered: ‎19-06-2020

Re: Cessation fee

Thanks for the reply John

Seems fair to charge a fee for ending the contract but I was expecting less than £67

Steve
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Hero
Posts: 4,507
Thanks: 1,490
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Registered: ‎24-02-2012

Re: Cessation fee

Steve, are you ADSL or Fibre and what price are you paying - roughly - you can PM me if you like.

I found the cessation charges earlier - if you want me to hunt them out again, ask.

John
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Newbie
Posts: 6
Registered: ‎19-06-2020

Re: Cessation fee

Hi John

 

Thanks for the reply

I've just been looking at the cessation charges.

It seems to be around £12 per month for each of the remaining months of the contract..which is £67 ish...

I suppose I have the option of completing the contract...cost about £125...or paying the cessation fee..

Maybe if I phone them again they may be more understanding...The reason I no longer use landline and broadband at this address is due to being out of work after the Coronavirus..

 

Thanks again

 

Steve

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Hero
Posts: 4,507
Thanks: 1,490
Fixes: 43
Registered: ‎24-02-2012

Re: Cessation fee

Steve,

If you phone and explain, they may be a bit more understanding, but I'm not sure you'll escape the charges.

Have a read of this blog post, it may explain a bit more:https://community.plus.net/t5/Plusnet-Blogs/Coronavirus-COVID-19-Latest-update-15th-June/ba-p/171549...

John
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Newbie
Posts: 6
Registered: ‎19-06-2020

Re: Cessation fee

Thanks John

I think you are probably right

Thanks for the link

Steve