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Cessation charge "active"

FIXED
cmsacrui
Newbie
Posts: 1
Registered: ‎16-10-2018

Cessation charge "active"

Hi

 

I am near the end of my Plusnet BB contract, and unfortunately looks like I will have to move away from Plusnet and not renew as Plusnet is too expensive.

 

 

When I checked my account I noticed that there's an 'active' cessation fee of £30. I tried clicking on the link to find out about this fee, but the link only directs to this page https://portal.plus.net/help/my-account/ that doesnt help me out.

 

Any idea as to what this is. I wasnt aware of any fees to pay once out of contract.

 

I searched the forum and found this similar post, where it was confirmed at the end that it doesnt apply any more:

 

 

https://community.plus.net/t5/My-Account-Billing/Leaving-PlusNet-Cessation-Fee/td-p/1570965

 

Can anybody reconfirm this to me?

 

Thanks

 

 

 

 

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Cessation charge "active"

Fix

Hi there.

I can confirm this charge no longer applies so you won't be charged this

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Jonpe
Hero
Posts: 3,407
Thanks: 1,346
Fixes: 9
Registered: ‎05-09-2016

Re: Cessation charge "active"

I thought this charge was payable if the customer moved to an ISP not using the BT network, even if he/she is out of contract?

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Cessation charge "active"

Hi @Jonpe,

 

This charge has been completely removed from our T's & C's.

 

If there is anything else we may assist you with please feel free to get back in touch.

 

Thank you.