Cessation charge "active"
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- Cessation charge "active"
16-10-2018 10:56 AM
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Hi
I am near the end of my Plusnet BB contract, and unfortunately looks like I will have to move away from Plusnet and not renew as Plusnet is too expensive.
When I checked my account I noticed that there's an 'active' cessation fee of £30. I tried clicking on the link to find out about this fee, but the link only directs to this page https://portal.plus.net/help/my-account/ that doesnt help me out.
Any idea as to what this is. I wasnt aware of any fees to pay once out of contract.
I searched the forum and found this similar post, where it was confirmed at the end that it doesnt apply any more:
https://community.plus.net/t5/My-Account-Billing/Leaving-PlusNet-Cessation-Fee/td-p/1570965
Can anybody reconfirm this to me?
Thanks
Fixed! Go to the fix.
16-10-2018 6:29 PM
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Re: Cessation charge "active"
16-10-2018 9:10 PM
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I thought this charge was payable if the customer moved to an ISP not using the BT network, even if he/she is out of contract?
Re: Cessation charge "active"
17-10-2018 12:57 PM
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Hi @Jonpe,
This charge has been completely removed from our T's & C's.
If there is anything else we may assist you with please feel free to get back in touch.
Thank you.
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