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Capped upload speed

ryanjohnstone
Hooked
Posts: 9
Thanks: 1
Registered: ‎06-11-2016

Capped upload speed

I was wondering if my upload speed was capped and if so could it be removed? I've contacted chat a few times and it still hasn't risen above 0.4mbps. The exchange is 21CN. I've attached some router stats. 

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Capped upload speed

Hi there.

I've checked and your upload speeds are currently capped.

The good news is I've placed a order to uncap them which will complete tomorrow.

Let us know if you're still having issues after.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ryanjohnstone
Hooked
Posts: 9
Thanks: 1
Registered: ‎06-11-2016

Re: Capped upload speed

Just run a quick speed test and seeing 1 up now so appears to be uncapped now, thank you!
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Capped upload speed

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team