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Cannot sent to hotmail accounts again!

Username
Grafter
Posts: 203
Thanks: 7
Registered: ‎30-07-2007

Cannot sent to hotmail accounts again!

Just received this back...  Sad
Could not deliver message to the following recipient(s):
Failed Recipient: XXXXXXXXXX@hotmail.com
Reason: Remote host said: 550 SC-001 Mail rejected by Windows Live Hotmail
for policy reasons. Reasons for rejection may be related to content with
spam-like characteristics or IP/domain reputation problems. If you are not
an email/network admin please contact your E-mail/Internet Service Provider
for help. Email/network admins, please visit http://postmaster.live.com for
email delivery information and support
34 REPLIES 34
artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: Cannot sent to hotmail accounts again!

Not only Hotmail but now Yahoo as well.  It appears they are not bouncing messages but putting them on hold awaiting delivery.  What does this mean? Here's the message I got from Yahoo.
This message was created automatically by mail delivery software.
A message that you sent has not yet been delivered to one or more of its
recipients after more than 24 hours on the queue on ptb-relay03.plus.net.
The message identifier is:    1LNQmB-0002gZ-WB
The date of the message is:    Thu, 15 Jan 2009 11:52:40 +0000
The subject of the message is: xxxx
The addresses to which the message has not yet been delivered are:
  twwww@yahoo.com
    Delay reason: SMTP error from remote mail server after initial connection:
    host g.mx.mail.yahoo.com [209.191.118.103]: 421 Message from (212.159.14.147) temporarily deferred - 4.16.50. Please refer to http://help.yahoo.com/help/us/mail/defer/defer-06.html
xxxxx@yahoo.com
    Delay reason: SMTP error from remote mail server after initial connection:
    host g.mx.mail.yahoo.com [209.191.118.103]: 421 Message from (212.159.14.147) temporarily deferred - 4.16.50. Please refer to http://help.yahoo.com/help/us/mail/defer/defer-06.html
  yyyy@yahoo.com
    Delay reason: SMTP error from remote mail server after initial connection:
    host g.mx.mail.yahoo.com [209.191.118.103]: 421 Message from (212.159.14.147) temporarily deferred - 4.16.50. Please refer to http://help.yahoo.com/help/us/mail/defer/defer-06.html
No action is required on your part. Delivery attempts will continue for
some time, and this warning may be repeated at intervals if the message
remains undelivered. Eventually the mail delivery software will give up,
and when that happens, the message will be returned to you.


bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Cannot sent to hotmail accounts again!

@Username, you still having problems? I've just managed to send an email to my Hotmail account although it is sat in the Junk folder. @artmo, our relays will keep retying so as long as the block is lifted relatively quickly then you needn't take any action. We've a number of things planned to put a permanent stop to these reoccurring problems.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: Cannot sent to hotmail accounts again!

Thanks Bob.  You didn't say if you had asked Yahoo to lift the block.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
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Re: Cannot sent to hotmail accounts again!

AFAIK we have however I'll double check with our Network Operations team to make sure it hasn't been overlooked.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: Cannot sent to hotmail accounts again!

Bob,  Over the weekend everything seemed to be back to normal.  Thanks.
artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: Cannot sent to hotmail accounts again!

I spoke too soon.  Comcast is being bounced again this morning.
xxx@comcast.net
    SMTP error from remote mail server after initial connection:
    host mx2.comcast.net [76.96.30.116]: 554 IMTA18.emeryville.ca.mail.comcast.net comcast 212.159.14.148 Comcast BL004 Blocked for spam.  Please see http://help.comcast.net/content/faq/BL004
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Cannot sent to hotmail accounts again!

Comcast is still bouncing .
Yes, I know that there is a service status about it, but it is still frustrating....
Tony
artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: Cannot sent to hotmail accounts again!

Yes, I've had comcast bounce again today.  Also having problems with Yahoo. They are delaying mail.  Why is this?
xxxx@yahoo.com
    Delay reason: SMTP error from remote mail server after initial connection:
    host f.mx.mail.yahoo.com [68.142.202.247]: 421 Message from (212.159.14.146) temporarily deferred - 4.16.50. Please refer to http://help.yahoo.com/help/us/mail/defer/defer-06.html
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Cannot sent to hotmail accounts again!

artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: Cannot sent to hotmail accounts again!

What has this to do with Hotmail, Yahoo and Comcast?  mails have been bouncing all day.
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Cannot sent to hotmail accounts again!

he is shutting down the spammers that are causing the trouble
artmo
Aspiring Champion
Posts: 19,524
Thanks: 421
Registered: ‎12-08-2007

Re: Cannot sent to hotmail accounts again!

Even this does not explain the delayed mail.  And Bob refers specifically to MAF accounts.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
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Registered: ‎04-04-2007

Re: Cannot sent to hotmail accounts again!

Delaying the mail is just a different method of dealing with suspected spam (and obviously one that Yahoo favours). Implementing Ironport on the Madasafish relay servers stops the spammers from abusing our platform (which is what gets us blocked in the first place). Whilst implementing outbound spam filtering on the MAAF relay servers won't help Plusnet customers, it is a step closer to us doing the same thing on the Plusnet platform.
We're also looking to (temporarily?) suspend signups for subscription dial up accounts (Plusnet) - It's spammers signing up using fraudulent card details and then using SMTP auth that are causing us most of the pain at the moment.
As an interim measure you should be able to send messages using Webmail. Come to think of it, you can probably use the Madasafish server too as long as you're not using SMTP auth. The server address is smtp.madasafish.com.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Cannot sent to hotmail accounts again!

Quote from: Bob
We're also looking to (temporarily?) suspend signups for subscription dial up accounts (Plusnet) - It's spammers signing up using fraudulent card details and then using SMTP auth that are causing us most of the pain at the moment.

I thought these accounts were not allowed to use SMTP authentication? Shocked That is,they could be used to receive mail but only used to send mail when diallied in via Plusnet, otherwise they would have to use their own ISPs outgoing mail servers.
What is the account Gary is on - I know he pays some sort of subscription for enhanced mail facilities even though his internet connection is not with Plusnet.
jelv (a.k.a Spoon Whittler)
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