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Can you uncap my upload speed please?

FIXED
redulike
Dabbler
Posts: 16
Thanks: 5
Fixes: 1
Registered: ‎21-08-2007

Can you uncap my upload speed please?

Reading other posts in the forum I think I may have an upload speed cap at 444kbps, at least that is what is reported under Statistics -- xDSL on my 2704N router.  Download is currently reported at 7937kbps. I believe my phone line is 'direct to the exchange'.

 

Could you check to see if I have upload speeds capped?

 

Thanks

3 REPLIES 3
KatieC
Plusnet Help Team
Plusnet Help Team
Posts: 204
Thanks: 13
Fixes: 11
Registered: ‎23-12-2019

Re: Can you uncap my upload speed please?

Fix

Hi @redulike

 

Sorry to hear this.

 

I've checked on your broadband today and can see that the upload was capped. I've placed an order to remove this which should complete in 24 hours. Please could you reboot your router tomorrow afternoon and then monitor things from your side?

Let us know how you get on!

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team
redulike
Dabbler
Posts: 16
Thanks: 5
Fixes: 1
Registered: ‎21-08-2007

Re: Can you uncap my upload speed please?

Hi KatieC,

Thank you - my problem is now fixed.

For reference I am getting these speeds in www.speedtest.net :-

   Download  7.48Mbps

   Upload  0.82Mbps

so upload has more or less doubled, as expected, and download isn't affected  Smiley

Cheers

Red

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Can you uncap my upload speed please?

Glad to hear it's looking better!

Let us know if you have any further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team