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Can the experts give any guidance as to what is happening
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Can the experts give any guidance as to what is happening
19-05-2008 12:57 PM
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I have a very odd situation.
I reported a line fault which was a number of unexplained disconnections.
The line has now been monitored for some time and I just had a call about the fault advising that the line has now been in synch since the 15th at 17.11 with no drops reported by the BT systems or the PlusNet radius servers.
The part I totally fail to understand is that the router log shows the following.
Just to add I have asked the same question over on tbb but in the BT Wholesale section
I reported a line fault which was a number of unexplained disconnections.
The line has now been monitored for some time and I just had a call about the fault advising that the line has now been in synch since the 15th at 17.11 with no drops reported by the BT systems or the PlusNet radius servers.
The part I totally fail to understand is that the router log shows the following.
Quote May 15 17:10:04 xDSL linestate down
May 15 17:11:15 xDSL linestate up (downstream: 2976 kbit/s, upstream: 448 kbit/s; output Power Down: 18.5 dBm, Up: 12.0 dBm; line Attenuation Down: 50.0 dB, Up: 24.5 dB; snr Margin Down: 15.5 dB, Up: 19.0 dB)
May 15 19:10:06 xDSL linestate down
May 15 19:10:19 xDSL linestate up (downstream: 2976 kbit/s, upstream: 448 kbit/s; output Power Down: 18.5 dBm, Up: 12.0 dBm; line Attenuation Down: 51.0 dB, Up: 24.5 dB; snr Margin Down: 15.5 dB, Up: 17.0 dB)
May 15 20:25:51 xDSL linestate down
May 15 20:26:03 xDSL linestate up (downstream: 2656 kbit/s, upstream: 352 kbit/s; output Power Down: 18.5 dBm, Up: 12.0 dBm; line Attenuation Down: 51.0 dB, Up: 25.5 dB; snr Margin Down: 15.5 dB, Up: 6.0 dB)
May 15 21:51:26 xDSL linestate down
May 15 21:51:39 xDSL linestate up (downstream: 2592 kbit/s, upstream: 448 kbit/s; output Power Down: 18.0 dBm, Up: 12.0 dBm; line Attenuation Down: 51.0 dB, Up: 24.5 dB; snr Margin Down: 15.5 dB, Up: 9.0 dB)
May 15 21:57:10 xDSL linestate down
May 15 21:57:23 xDSL linestate up (downstream: 2336 kbit/s, upstream: 320 kbit/s; output Power Down: 18.0 dBm, Up: 12.0 dBm; line Attenuation Down: 51.0 dB, Up: 25.5 dB; snr Margin Down: 15.5 dB, Up: 7.0 dB)
[16.05.2008-15:41:29]
May 15 22:36:36 xDSL linestate down
May 15 22:36:49 xDSL linestate up (downstream: 2336 kbit/s, upstream: 256 kbit/s; output Power Down: 17.5 dBm, Up: 12.0 dBm; line Attenuation Down: 51.0 dB, Up: 25.5 dB; snr Margin Down: 15.5 dB, Up: 7.0 dB)
May 16 00:27:28 xDSL linestate down
May 16 00:27:40 xDSL linestate up (downstream: 2624 kbit/s, upstream: 448 kbit/s; output Power Down: 17.5 dBm, Up: 12.0 dBm; line Attenuation Down: 51.0 dB, Up: 24.5 dB; snr Margin Down: 15.5 dB, Up: 13.0 dB)
May 16 00:32:51 xDSL linestate down
May 16 00:33:04 xDSL linestate up (downstream: 2432 kbit/s, upstream: 224 kbit/s; output Power Down: 17.5 dBm, Up: 12.0 dBm; line Attenuation Down: 51.0 dB, Up: 25.5 dB; snr Margin Down: 15.5 dB, Up: 6.0 dB)
<173> May 16 01:46:21 xDSL linestate down
<173> May 16 01:46:34 xDSL linestate up (downstream: 2656 kbit/s, upstream: 448 kbit/s; output Power Down: 17.5 dBm, Up: 12.0 dBm; line Attenuation Down: 50.0 dB, Up: 24.5 dB; snr Margin Down: 15.5 dB, Up: 10.0 dB)
[17.05.2008-22:48:03]
May 17 16:51:49 xDSL linestate down
May 17 16:52:01 xDSL linestate up (downstream: 3360 kbit/s, upstream: 448 kbit/s; output Power Down: 18.5 dBm, Up: 12.5 dBm; line Attenuation Down: 50.0 dB, Up: 24.5 dB; snr Margin Down: 15.5 dB, Up: 7.0 dB)
Just to add I have asked the same question over on tbb but in the BT Wholesale section
Message 1 of 5
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Re: Can the experts give any guidance as to what is happening
19-05-2008 2:50 PM
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That is odd. I can only assume your router isn't sending out a UDP stop packet. RADIUS shows the following:
195.166.128.68 active 14:31 19/May/2008 unknown (Interim update) 81.174.168.118 Not set 17:11 15/May/2008 N/A 3 Days, 21:37:7 (on going)
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 2 of 5
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Re: Can the experts give any guidance as to what is happening
19-05-2008 3:00 PM
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So what do I do next.
This has rather stymied the progress of the fault
This has rather stymied the progress of the fault
Message 3 of 5
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Re: Can the experts give any guidance as to what is happening
19-05-2008 4:21 PM
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I've just replied to your PM Jim.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 4 of 5
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Re: Can the experts give any guidance as to what is happening
19-05-2008 4:38 PM
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Thanks Bob,
Ticket updated and I have replied to the PM.
Ticket updated and I have replied to the PM.
Message 5 of 5
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