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Can't view my usage

FIXED
rorantar
Newbie
Posts: 4
Thanks: 1
Registered: ‎14-01-2019

Can't view my usage

I've been unable to view my broadband usage recently, both yesterday (Sunday), and again this evening, over 24 hours later. Instead the View Usage page shows the message:

"Sorry, there's nothing to show at the moment. This might be because your account is new, or your usage has been reset for a new billing period."

My account has been running smoothly for several years, so not new. My billing period starts on the 18th, still a few days away. How do I view my recent usage? 

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 362
Thanks: 46
Fixes: 30
Registered: ‎06-08-2018

Re: Can't view my usage

Hi @rorantar,

 

Sorry to hear about the issues viewing your usage.

I have responded further via a ticket on your account here

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

rorantar
Newbie
Posts: 4
Thanks: 1
Registered: ‎14-01-2019

Re: Can't view my usage

I'm still unable to view my broadband usage tonight, 48 hours after raising the problem. Also not heard from Plusnet since Monday. Has anyone else experienced the same error message. If so, what you did to fix it?

 

I've tried logging into my account using a different browser on a different laptop, but I get the same error regardless. 

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Plusnet Help Team
Plusnet Help Team
Posts: 11,721
Thanks: 3,563
Fixes: 580
Registered: ‎21-04-2017

Re: Can't view my usage

Sorry to hear this.

I've refreshed the broadband component on your account to try to fix this.

Can you switch your router off for 15 minutes then back on, letting us know how it goes please?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rorantar
Newbie
Posts: 4
Thanks: 1
Registered: ‎14-01-2019

Re: Can't view my usage

View usage still not working. I turned the router off for 30 minutes as directed, but afterwards got the same "sorry, we can't see your usage" error. I've updated the ticket.

Plusnet Help Team
Plusnet Help Team
Posts: 11,721
Thanks: 3,563
Fixes: 580
Registered: ‎21-04-2017

Re: Can't view my usage

Fix

Hi there.

I can see that the view my broadband usage monitor is now working. Can you confirm?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rorantar
Newbie
Posts: 4
Thanks: 1
Registered: ‎14-01-2019

Re: Can't view my usage

Thanks. All now working again!

Plusnet Help Team
Plusnet Help Team
Posts: 11,721
Thanks: 3,563
Fixes: 580
Registered: ‎21-04-2017

Re: Can't view my usage

No problem. If it happens again I’d try switching your router off for around 10-15 minutes then leave it overnight to see if the usage monitors appears.
Failing that feel free to let us know and we’ll be happy to investigate. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team