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Can't send e mails this morning

Gel
Seasoned Pro
Posts: 1,804
Thanks: 193
Fixes: 16
Registered: ‎02-08-2007

Can't send e mails this morning

Relay.plus.net not letting O Exp send e mails this morning.
Can receive OK; am in Berkshire; anyone else having grief?Huh
Fortunately yahoo letting me send through there, but know number per day is limited with them. Embarrassed
Have raised ticket, but shows 3.5 hour delay at moment Cry
** 3 hours later and still waiting**
Tried the telnet test as on self help pages (running XP) and it's not responding so something is blocking I assume. Cry
10 REPLIES 10
Community Veteran
Posts: 1,718
Thanks: 86
Fixes: 2
Registered: ‎17-06-2007

Re: Can't send e mails this morning

I just sent one and it went straight through
Gel
Seasoned Pro
Posts: 1,804
Thanks: 193
Fixes: 16
Registered: ‎02-08-2007

Re: Can't send e mails this morning

Poor Service
Over 4 hours and ticket still not answered; shame on you + Net.
Have posted subsequent follow ups with screen shots to assist.
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Can't send e mails this morning

Hi Gel,
I've just dropped a quick reply to your ticket.
Gel
Seasoned Pro
Posts: 1,804
Thanks: 193
Fixes: 16
Registered: ‎02-08-2007
Community Gaffer
Community Gaffer
Posts: 13,934
Thanks: 1,465
Fixes: 119
Registered: ‎04-04-2007

Re: Can't send e mails this morning

I've just bounced the ticket back to you with another suggestion. You might want to try temporarily disabling any security software you might have installed. Failing that I'd try deleting and recreating your mail accounts in Outlook Express. Delete any messages you have saved in the Outbox too before trying again.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Gel
Seasoned Pro
Posts: 1,804
Thanks: 193
Fixes: 16
Registered: ‎02-08-2007

Re: Can't send e mails this morning

Can't send e mails:
Problem back again; can receive OK, and send on my Yahoo Port 465 OK, but not on plus net,
or other a/c's using Port 25 Lips are sealed.
No settings changed since last used?Huh
Any suggestions valued
UPDATE 21 15
No changes made in O Express, but suddenly can send!
Most odd. Undecided
itsme
Grafter
Posts: 5,924
Thanks: 2
Registered: ‎07-04-2007

Re: Can't send e mails this morning

When you are sending the email are you usin a PN connection?  The error it's returning seem to suggest that you are not. When using a non PN connection you have to use SMTP authentication.
Gel
Seasoned Pro
Posts: 1,804
Thanks: 193
Fixes: 16
Registered: ‎02-08-2007

Re: Can't send e mails this morning

Community Veteran
Posts: 19,106
Thanks: 446
Fixes: 21
Registered: ‎31-08-2007

Re: Can't send e mails this morning

You might have a gremlin in the OE account. Did you delete and recreate it when it was suggested before - if not I should try that now and see if the problem crops up again.
Gel
Seasoned Pro
Posts: 1,804
Thanks: 193
Fixes: 16
Registered: ‎02-08-2007

Re: Can't send e mails this morning