Can someone take a look at my ticket please.......

[#1]

Can someone take a look at my ticket please, ticket ID 27674313
Thanks.

[#2]

Hi there,
The person I need to speak to about this is not around at the mo, but I'll chase this up for you first thing.

[#3]

Scratch that, I've tracked him down, and we have a new order placed for you. Should complete by Friday.

[#4]

You are a star, thanks.

[#5]

Messing with the line had caused the target SNR to increase. It hasn't reduced on its own over the last 10 days.
It it possible to request it be reset to 6db? (It was stable at this OK before).
Thanks.