Can a plusnet rep please re-book my Fibre install as OR are useless

[#1]

Having wasted a days holiday I've just had a phone call from someone in Open Reach stating my fibre install has been cancelled due to a lack of trained engineers. He said he had another 14 people to call.
I said they only need a regular engineer to disconnect the the DSLAM and connect the MSAN in the cab, as I only need a wires-ony install, but he said they have no engineers available at all.  This is not acceptable.
Can a kind rep please re-book the appointment for as soon as possible, and let me know the reference number so I can include this in my complaint to Openreach.
Obviously there will be a billing issue to deal with at some point too.
Thanks.

[#2]

Hi Lorian,
I've responded to your PM.

[#3]

Hi Lorian,
Just to let you know that your engineer appointment is still scheduled tomorrow.
If you have any questions about this, or even after the engineer has been please let me know.

[#4]

Thanks. fingers crossed!

[#5]

Just thought I'd check and I'm really glad to see that you're up and running on fibre now.
Let us know if there's any further issues.
Adam