Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Can I raise a fault for someone else?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Can I raise a fault for someone else?
Can I raise a fault for someone else?
03-11-2012 11:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My father is a madasafish dialup customer. For the last several days he has been unable to connect - connection fails to authenticate.
As an aside, he is now, finally, ready to move to broadband - but will need someone to write to him since he can't currently get email.
N.B. I'm asking if/how I can raise a fault for him - I'm not necessarily expecting PN staff to pick this up from here, especially over the weekend!
As an aside, he is now, finally, ready to move to broadband - but will need someone to write to him since he can't currently get email.
N.B. I'm asking if/how I can raise a fault for him - I'm not necessarily expecting PN staff to pick this up from here, especially over the weekend!
Message 1 of 3
(667 Views)
2 REPLIES 2
Re: Can I raise a fault for someone else?
03-11-2012 11:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There are a number of alternatives
Phone on behalf of your father to raise a fault
Login to your fathers account from your connection and raise a fault that way.
However, given that it is dialup, phoning may be a better option as it could be that due to an error/fault the account has been suspended
Alternatively phone up to move to broadband giving your email as the second contact address (don't forget to name yourself as a referral ;D)
Phone on behalf of your father to raise a fault
Login to your fathers account from your connection and raise a fault that way.
However, given that it is dialup, phoning may be a better option as it could be that due to an error/fault the account has been suspended
Alternatively phone up to move to broadband giving your email as the second contact address (don't forget to name yourself as a referral ;D)
Message 2 of 3
(328 Views)
Re: Can I raise a fault for someone else?
05-11-2012 1:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
It looks like the problem your father is having is part of a dial-up issue at the moment, a <a href="http://www.madasafish.com/support/service-status.html">service status</a> has been posted and we are working with our suppliers to resolve this ASAP.
You could always sign up for him or provide your email address for the sign up process and then change it to your fathers when he's back online.
It looks like the problem your father is having is part of a dial-up issue at the moment, a <a href="http://www.madasafish.com/support/service-status.html">service status</a> has been posted and we are working with our suppliers to resolve this ASAP.
You could always sign up for him or provide your email address for the sign up process and then change it to your fathers when he's back online.
Message 3 of 3
(328 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Can I raise a fault for someone else?