Can I have Interleaving turned off
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Can I have Interleaving turned off
23-10-2012 4:40 PM
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Any help appreciated
Re: Can I have Interleaving turned off
23-10-2012 5:01 PM
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Re: Can I have Interleaving turned off
23-10-2012 5:35 PM
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You could try rebooting the modem in the morning when they don't have the sky on and see if that cures the problem first and in view of Chris's reply you'll have to. If that doesn't work, raise a fault.
Re: Can I have Interleaving turned off
29-10-2012 1:22 PM
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Re: Can I have Interleaving turned off
30-10-2012 3:45 PM
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We can change the connection profile set on our side of things but not on your line directly I'm afraid, if it's running more slowly than it should the only way to get any sort of reset is to raise a fault (http://faults.plus.net). Having said that your profile on BTs side is set to 38714kbps on the BT side of things and at 38600 on our side so it's all looking good for the moment, please let us know if that's not what you're seeing.
Re: Can I have Interleaving turned off
30-10-2012 4:48 PM
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The problem is ping times. You don't pay whatever a month for fibre and expect to end up with a worse ping than ADSL2+
Looks like raise a fault then if it's still bad.
Re: Can I have Interleaving turned off
01-11-2012 7:54 PM
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What I do know is that I'd expect, as others have indicated, at least 10mS shaved off the ADSL2+ ping times, and that seems like it was the case at the outset. Now if Plusnet are now suggesting that isn't the case, then the only conclusion I can come to is that Fibre is being mis-sold.
I also note that Plusnet didn't respond further to this thread.
Re: Can I have Interleaving turned off
01-11-2012 8:40 PM
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Quote I also note that Plusnet didn't respond further to this thread.
What was there to reply to following Matt's response?
A ping of 27-30 is not a fault, having the expectation that it'll be handled as a fault isn't right. I'm on Fibre and my ping is 40ms and that causes 0 problems when gaming, streaming or doing anything else.
Re: Can I have Interleaving turned off
01-11-2012 8:51 PM
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Re: Can I have Interleaving turned off
02-11-2012 11:17 AM
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