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Can I get my profile raised please
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Can I get my profile raised please
07-07-2011 8:02 PM
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Could a mod increase my profile at Plusnet's end please. Sync speed of over 6000, ip profile of 5000(which has been constant for weeks now) but Plusnet has me at 4500 (although it was at 6000 a few days ago!) A nudge up to 5000 would be appreciated. Thanks
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Re: Can I get my profile raised please
07-07-2011 9:57 PM
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Moderators are not employees of Plusnet but customers like yourself.
One of the Digital Care team hopefully will spot this tomorrow and do the business.
One of the Digital Care team hopefully will spot this tomorrow and do the business.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 2 of 8
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Re: Can I get my profile raised please
08-07-2011 11:56 AM
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Oops sorry! I meant one of the Plusnet team.
Message 3 of 8
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Re: Can I get my profile raised please
08-07-2011 12:26 PM
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Can you post the results of a BT speedtest up please? From what I'm looking at your profile is at 4500.
Quote Sync:5696
Timestamp:06/07/2011 08:56:13
Profile:adsl4500
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 8
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Re: Can I get my profile raised please
08-07-2011 2:20 PM
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Hi Chris. The results of the BT test are posted below.
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
3276 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3276 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
If you wish to discuss these results please contact your ISP.
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
3276 Kbps
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3276 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
If you wish to discuss these results please contact your ISP.
Message 5 of 8
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Re: Can I get my profile raised please
08-07-2011 2:23 PM
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I have the same problem but no one seems to be able help me http://community.plus.net/forum/index.php/topic,97171.0.html
Hope they can resolve this issue.
Hope they can resolve this issue.
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Re: Can I get my profile raised please
08-07-2011 2:24 PM
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@su4stu
I've upped it on our side to 5000 to match.
I've upped it on our side to 5000 to match.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 7 of 8
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Re: Can I get my profile raised please
08-07-2011 2:49 PM
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Thankyou
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