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Can I get my profile raised please

su4stu
Grafter
Posts: 114
Registered: ‎01-05-2011

Can I get my profile raised please

Could a mod increase my profile at Plusnet's end please.  Sync speed of over 6000,  ip profile of 5000(which has been constant for weeks now) but Plusnet has me at 4500 (although it was at 6000 a few days ago!)  A nudge up to 5000 would be appreciated.  Wink Thanks
7 REPLIES 7
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Can I get my profile raised please

Moderators are not employees of Plusnet but customers like yourself.
One of the Digital Care team hopefully will spot this tomorrow and do the business.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
su4stu
Grafter
Posts: 114
Registered: ‎01-05-2011

Re: Can I get my profile raised please

Oops sorry! I meant one of the Plusnet team.  Smiley
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Can I get my profile raised please

Can you post the results of a BT speedtest up please? From what I'm looking at your profile is at 4500.
Quote
Sync:5696
Timestamp:06/07/2011 08:56:13
Profile:adsl4500
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
su4stu
Grafter
Posts: 114
Registered: ‎01-05-2011

Re: Can I get my profile raised please

Hi Chris.  The results of the BT test are posted below.

   
Results Image not loaded
Test1 comprises of Best Effort Test: -provides background information.
Download  Speed
3276 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 3276 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6208 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps

If you wish to discuss these results please contact your ISP.
Bitemeh1980
Grafter
Posts: 59
Thanks: 7
Registered: ‎07-07-2011

Re: Can I get my profile raised please

I have the same problem but no one seems to be able help me http://community.plus.net/forum/index.php/topic,97171.0.html
Angry
Hope they can resolve this issue.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Can I get my profile raised please

@su4stu
I've upped it on our side to 5000 to match.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
su4stu
Grafter
Posts: 114
Registered: ‎01-05-2011

Re: Can I get my profile raised please

Thankyou Smiley