cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

CSC Agents not answering the right question

godsell4
Rising Star
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: CSC Agents not answering the right question

‎09-12-2011 1:43 PM

Thanks James,
I did wonder what I had to do to get the attention of a person with the job title "Complaints, Distressed & Customer Satisfaction Lead ". Wink
I see an agent has added a further ticket to my account, I have added my mobile number to that ticket. I'll take a deep breath and be gentle with them I promise.
SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Message 61 of 88
(1,059 Views)
0 Thanks
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: CSC Agents not answering the right question

‎09-12-2011 1:45 PM

Cheers. 
It's Richard.  He'll give you a ring in a bit.
Message 62 of 88
(1,059 Views)
0 Thanks
godsell4
Rising Star
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: CSC Agents not answering the right question

‎09-12-2011 5:17 PM

James,
Thanks to Richard, I think we are all starting from fresh and have made progress.
See attached for why I wanted to see a longer history of delta reports, you can see that after Aug/17th, the frequency of delta report activity has significantly increased. The gaps of white space between those peeks are periods where there were no new delta reports.
SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Message 63 of 88
(1,059 Views)
0 Thanks
Force9Original
Grafter
Posts: 352
Registered: ‎05-02-2010

Re: CSC Agents not answering the right question

‎09-12-2011 6:14 PM

Quote from: godsell4
Hopefully that comment was not intended to cause anger, I certainly had to step away from the keyboard though when I read this.

It did raise an eyebrow for the lurking follower(s). Was also close to posting something  about a well known fault  fixing isp Wink
There are clear issues  & I hope its sorted asap for you. Smiley
cheers f9o
Message 64 of 88
(1,059 Views)
0 Thanks
godsell4
Rising Star
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: CSC Agents not answering the right question

‎10-12-2011 10:11 AM

Thanks for following  Cry
Back in the days before PN was bought by BT, there was a alledged capacity problem and a number of people set up a tool/website which showed when packet loss was happening, it used too send ping requests to a person router I think. Does anybody remember the name of that tool?
Right now I am using the following ping command ping -t -l 255 -f ntp.plus.net and it shows some sporadic variations in latency, the peaks in latency occur at about 20s intervals, these seem to coincide with when my router indicates the HEC/CRC counts are going up too.
Reply from 212.159.13.50: bytes=255 time=116ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=40ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=196ms TTL=251
Reply from 212.159.13.50: bytes=255 time=181ms TTL=251
Reply from 212.159.13.50: bytes=255 time=137ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251

Reply from 212.159.13.50: bytes=255 time=31ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=36ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=38ms TTL=251
Reply from 212.159.13.50: bytes=255 time=37ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=31ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=118ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=139ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=147ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=47ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=177ms TTL=251
Reply from 212.159.13.50: bytes=255 time=161ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=37ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=48ms TTL=251
Reply from 212.159.13.50: bytes=255 time=289ms TTL=251
Reply from 212.159.13.50: bytes=255 time=151ms TTL=251
Reply from 212.159.13.50: bytes=255 time=106ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=35ms TTL=251
Reply from 212.159.13.50: bytes=255 time=32ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Reply from 212.159.13.50: bytes=255 time=34ms TTL=251
Reply from 212.159.13.50: bytes=255 time=33ms TTL=251
Could somebody who is on a reliable line also repeat this ping test (it is important to use the same command which is ping -t -l 255 -f ntp.plus.net) and do you see these same variations? Thanks.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Message 65 of 88
(1,059 Views)
0 Thanks
JayG
Pro
Posts: 1,145
Thanks: 143
Fixes: 6
Registered: ‎30-10-2011

Re: CSC Agents not answering the right question

‎10-12-2011 10:43 AM

Always happy to find an excuse to avoid housework!
After about 5 minutes all pings were 20-22ms apart from 1 of 28ms and 1 of 30ms.
(Shut it down after that time - I'm not that bored!)
Message 66 of 88
(1,059 Views)
0 Thanks
godsell4
Rising Star
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: CSC Agents not answering the right question

‎11-12-2011 8:11 AM

Thanks JayG, glad to help.
Is there anybody else running the ping monitor from the thinkbroadband website?
My plot is here:
http://www.thinkbroadband.com/ping/share/0f3b25d1523cab6d2435155d6225b60f.html
If anybody else has a link to their results, I would be very grateful to see it.
SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Message 67 of 88
(1,059 Views)
0 Thanks
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: CSC Agents not answering the right question

‎11-12-2011 8:40 AM

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 68 of 88
(1,059 Views)
0 Thanks
ckcomputing
Rising Star
Posts: 198
Thanks: 21
Fixes: 2
Registered: ‎28-11-2009

Re: CSC Agents not answering the right question

‎11-12-2011 9:19 AM

Godsell4
Hope this helps
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=27ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=27ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=23ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=27ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=28ms TTL=251
Reply from 212.159.6.9: bytes=255 time=383ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=28ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=461ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=29ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=23ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=27ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=1070ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=29ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=72ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=28ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=33ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=37ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=23ms TTL=251
Reply from 212.159.6.9: bytes=255 time=45ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=36ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=42ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=27ms TTL=251
Reply from 212.159.6.9: bytes=255 time=36ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=48ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=30ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=29ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=882ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=30ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=23ms TTL=251
Reply from 212.159.6.9: bytes=255 time=27ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=28ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=27ms TTL=251
Reply from 212.159.6.9: bytes=255 time=29ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=789ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=29ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=29ms TTL=251
Reply from 212.159.6.9: bytes=255 time=28ms TTL=251
Reply from 212.159.6.9: bytes=255 time=26ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=24ms TTL=251
Reply from 212.159.6.9: bytes=255 time=25ms TTL=251
Kind regards,
Brian
Professionals are predictable - it's the amateurs that are dangerous!
Message 69 of 88
(1,059 Views)
0 Thanks
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: CSC Agents not answering the right question

‎11-12-2011 10:29 AM

Quote from: godsell4
Back in the days before PN was bought by BT, there was a alledged capacity problem and a number of people set up a tool/website which showed when packet loss was happening, it used too send ping requests to a person router I think. Does anybody remember the name of that tool?

You were probably thinking of l8nc which following it's demise inspired http://f8lure.mouselike.org/auth.asp
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Message 70 of 88
(1,059 Views)
0 Thanks
godsell4
Rising Star
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: CSC Agents not answering the right question

‎12-12-2011 7:59 AM

Thanks John, Yes that was the tool I was thinking of.
The live graph of the latency of my line is shown above, of course this includes the latency across the BT and PN network too, not just that of the DSL connection of the router and exchange.
http://www.thinkbroadband.com/ping/share/0f3b25d1523cab6d2435155d6225b60f.html
Also, see attached, which is another plot of the delta reports, it shows a couple of interesting things.
From the left, it shows a sync speed of 1500 or so, the SNR targt was 15db then I think. Next, the DLM changes the SNR target to 12 and the speed rises.Then you can see when the fault occurs. Each dot on the chart is a new delta report, so the line to the right of each dot is the period of time when there was no new delta report.
SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Message 71 of 88
(1,059 Views)
0 Thanks
godsell4
Rising Star
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: CSC Agents not answering the right question

‎13-12-2011 10:13 AM

Waiting at home today for another BTO engineer to visit, still waiting actually.
Last night there wa a lot of rain and I had expected to see RouterStats show sync loss this morning, but it did not.
This morning though, I could see a large storm coming towards the house. I set RouterStats going and sure enough the SNR dropped, and then lost sync after about 10mins of *very* heavy rain. I could see the SNR drop (a 2Wire router was connected), then the SNR dropped to Zero and DSL was down. I picked up the phone and I could hear strange noises, some whistling and the whooshing sound you hear when an AM or SW radio is being tuned.
See SNR plot attached.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Message 72 of 88
(1,059 Views)
0 Thanks
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: CSC Agents not answering the right question

‎13-12-2011 10:27 AM

HI godsell4,
Hopefully there will be a bit more for the engineer to get his teeth into this time.
Jojo Smiley
Message 73 of 88
(1,059 Views)
0 Thanks
godsell4
Rising Star
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: CSC Agents not answering the right question

‎13-12-2011 3:09 PM

Not a complete failure, at least the rainstorms today meant that a fault was detected, but I am down to 1856kb/s now. Sad
Have agreed a plan of action with Richard though, have not had the BTO report back yet though.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Message 74 of 88
(1,059 Views)
0 Thanks
godsell4
Rising Star
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: CSC Agents not answering the right question

‎13-12-2011 3:35 PM

Just had more rain, very heavy, and the line disconnected again.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Message 75 of 88
(1,059 Views)
0 Thanks