Business broadband disconnected, support line does not connect
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Business broadband disconnected, support line ...
Business broadband disconnected, support line does not connect
19-04-2012 4:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The support line (the 0114 one) does not work, dead line as soon as it dials. I can dial out using that phone line, has something gone massively pop over there?
I have raised a ticket using your stupid assistant but I dont envisage a reply any time soon, so im hoping the community may acknowledge that all is FUBAR'd?
I have checked http://portal.plus.net/supportpages.html?a=2 and nothing is being reported. We lost connectivity at approximately 16:10 and its still down.
Re: Business broadband disconnected, support line does not connect
19-04-2012 4:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Business broadband disconnected, support line does not connect
19-04-2012 4:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Connection dropped at approximately 16:05 and I have had to connect through a local customer's connection to find out what is happening.
It appears that the connection has returned, albeit slowly, at around 16:25, but in the meantime we were unable to trace a route to anywhere outside of our building.
Re: Business broadband disconnected, support line does not connect
19-04-2012 4:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Broadband
Posted on: Thursday 19 April 2012, 16:24
At approximately 4.00pm BT Wholesale suffered an unexpected network outage that disconnected a significant number of our broadband customers.
Whilst most customers should be able to get back online now, some will need to reboot their modem or router in order to re-establish a connection. Also, some customers may notice that they are redirected to BT Wholesale landing pages, in the event of this happening please power down your equipment for 20 minutes before attempting to reconnect.
If this doesn't work, then we suggest you try forcing a connection via the configuration pages for your router.
Due to this outage, the network may be out of balance. However if we do need to perform any intrusive balancing at all we will make a further announcement.
In the meantime we'll leave this particular thread open and we'll provide another update later today.
Apologies for the inconvenience,
Kind regards,
Adam Walker
Customer Support
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Business broadband disconnected, support line does not connect
19-04-2012 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Business broadband disconnected, support line does not connect
19-04-2012 4:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looking at the graphs I'm guessing 200,000 user connections dropped. Radius will be struggling to sort out that lot so there's probably thousands trying to ring in.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Business broadband disconnected, support line does not connect
19-04-2012 4:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Business broadband disconnected, support line does not connect
19-04-2012 4:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
19/04/2012 @ 16:29
We are currently experiencing problems with our internal phone system that is causing problems for people trying to call our support centre.
If you try calling then you may be presented with an engaged or dead tone or have difficulty getting through to us.
Our engineers are investigating and further details will be provided as soon as they become available.
Apologies for the inconvenience.
Kind regards,
Joanne Pilson
Customer Support
Re: Business broadband disconnected, support line does not connect
19-04-2012 5:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: JayG My connection dropped the session at 1555 for about 20 minutes - OK now (Sheffield)
I lost my PN Internet @ 15:51 exactly !
Comprehensive details here...
http://community.plus.net/forum/index.php/topic,104137.new.html#new
Re: Business broadband disconnected, support line does not connect
19-04-2012 6:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Which 0114 number did you have a problem with? I didn't try any of the business numbers, but 0114-296-5188 answered then dead on first attempt, dead on 2nd attempt. All other CSC numbers gave Busy tone (including the 0800 number).
Re: Business broadband disconnected, support line does not connect
19-04-2012 11:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Business broadband disconnected, support line does not connect
20-04-2012 12:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Business broadband disconnected, support line does not connect
20-04-2012 9:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
my broadband connection is still down, showing errors on the gateway and DNS servers:
Connectivity to Gateway (195.166.128.240)
Connectivity to DNS Server 1 (212.159.6.10)
Connectivity to DNS Server 2 (212.159.6.9)
I will be calling them very shortly.
Re: Business broadband disconnected, support line does not connect
20-04-2012 9:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Out of interest have you logged into the router and forced it to reconnect by pressing the connect button?
Re: Business broadband disconnected, support line does not connect
20-04-2012 12:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had yes, its since come back to life roughly an hour and a half ago, although the router is still complaining about the DNS servers being unavailable but as a whole the connection appears to be stable around 17mb at the moment, not ideal but usable
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Business broadband disconnected, support line ...