Browsing Issues?

[#1]

Just got home from work... browsing seems to be very dodgy tonight!
Unable to access Adslguide, facebook, wayne.pyrah.net, myspace & others
bbc.co.uk/news is fine, this site is fine, halifax.co.uk is fine
Is this just me ?! = any ideas ?

[#2]

Could be related to this:
Service: ADSL Dial
Posted: Wed, May 14 2008 at 15:26:16
Subject: Network Connectivity Problems (51290) - NEW
We are currently experiencing a problem affecting a core network router in one of our London data suites.
Some customers may be having difficulty establishing a connection to the Internet, whilst others may only have intermittent access to certain websites, their email and other hosted services.
Our network engineers are working on the problem as a priority and further details will be provided as they become available.
Kind Regards,
Chris Parr
Customer Support

[#3]

Quote

Is this just me ?! = any ideas ?

Nope, not just you, same for me.

[#4]

same here

[#5]

Guess there must be a problem of some sort. Worked ok when I first got home 16.30 time. When I tried to use internet 10mins ago nothing happens. Fortunately I still have the facility to log in via the RIN network (I'm a legacy PAYG customer) and that works fine
John H

[#6]

Same issues here too in sunny Lincoln.
Connecting to my NetGear router homepage is also extremely slow - I thought this was independent of the Internet.  Will one affect the other?
Dave

[#7]

Well, don't know about anybody else but my Internet connection is absolutely b0rked at the moment
I suspect it's a combination of the core router problems this afternoon and possibly the fact that I'm on the Aladdin trial (but I could be wrong).
I get home, my kit's in sync and I have a PPP session. No Internet though. Traceroutes are doing very funny things indeed:

C:\Users\Bobby>tracert mail.plus.net
Tracing route to mail.plus.net [212.159.10.1]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  home.gateway [192.168.1.1]
  2    31 ms    30 ms    30 ms  32.core.plus.net [195.166.128.32]
  3    29 ms    28 ms    28 ms  84.92.5.98
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6  ^C

C:\Users\Bobby>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  home.gateway [192.168.1.1]
  2    29 ms    36 ms    30 ms  32.core.plus.net [195.166.128.32]
  3    28 ms    28 ms    28 ms  84.92.5.98
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6  ^C

C:\Users\Bobby>tracert google.com
Tracing route to google.com [72.14.207.99]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  home.gateway [192.168.1.1]
  2    29 ms    27 ms    28 ms  32.core.plus.net [195.166.128.32]
  3    27 ms    28 ms    28 ms  84.92.5.98
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6  ^C

So I disconnect and reconnect using the RIN network. No joy, DNS lookups are failing:

C:\Users\Bobby>tracert mail.plus.net
Unable to resolve target system name mail.plus.net.

C:\Users\Bobby>tracert bbc.co.uk
Unable to resolve target system name bbc.co.uk.

C:\Users\Bobby>tracert google.com
Unable to resolve target system name google.com.

I check the DNS servers I'm using. Both PlusNet:

DNS Servers . . . . . . . . . . . : 212.159.6.10
                                    212.159.13.49

I change my secondary server to use OpenDNS:

  DNS Servers . . . . . . . . . . . : 212.159.6.10
                                      208.67.222.222

And I can then connect:

C:\Users\Bobby>tracert mail.plus.net
Tracing route to mail.plus.net [212.159.10.1]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  home.gateway [192.168.1.1]
  2    28 ms    27 ms    27 ms  btdhg555-hg1.ealing.broadband.bt.net [217.41.201
.72]
  3    27 ms    27 ms    26 ms  217.41.201.33
  4    30 ms    30 ms    29 ms  217.41.201.110
  5    30 ms    29 ms    29 ms  217.47.177.26
  6    28 ms    29 ms    27 ms  217.41.168.25
  7    28 ms    27 ms    28 ms  217.41.168.66
  8    29 ms    28 ms    31 ms  217.41.168.118
  9    30 ms    28 ms    29 ms  212.140.233.38
 10    30 ms    29 ms    28 ms  217.47.155.106
 11    30 ms    30 ms    30 ms  core2-pos1-0-0-0.telehouse.ukcore.bt.net [194.74
.65.121]
 12    29 ms    28 ms    29 ms  core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
5.122]
 13    30 ms    30 ms    30 ms  linx-gw2.plus.net [195.66.226.164]
 14    32 ms    29 ms    30 ms  ae0-102.ptn-gw01.plus.net [212.159.1.53]
 15    92 ms   224 ms   232 ms  gi0-1-31.ptc-gw1.plus.net [195.166.129.3]
 16    37 ms    39 ms    37 ms  pos1-0.pih-cr1.plus.net [195.166.129.250]
 17    37 ms    38 ms    37 ms  vlan8.pih-gw4.plus.net [212.159.0.30]
 18    40 ms    39 ms    37 ms  pih-al3.plus.net [212.159.1.35]
 19    38 ms    48 ms    41 ms  mail.plus.net [212.159.10.1]

Change back to using the PlusNet network (and OpenDNS) and I'm still unable to connect:

C:\Users\Bobby>tracert mail.plus.net
Tracing route to mail.plus.net [212.159.10.1]
over a maximum of 30 hops:
  1    <1 ms     1 ms     1 ms  home.gateway [192.168.1.1]
  2    32 ms    34 ms    35 ms  32.core.plus.net [195.166.128.32]
  3    30 ms    48 ms    35 ms  84.92.5.98
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.

So in a nutshell, the only way I can connect to the Internet at the moment is to use the RIN network and third party caching DNS servers

[#8]

Just so you know, we're onto this at the moment so expect a Service Status post to follow shortly.

[#9]

Yup, my experience mirrors yours Bob - apart from having RIN to fall back on.  I've temporarily nicked a different account to log into 😄
I thought it was Aladdin but it seems to me more widespread than that
B.

[#10]

I'm pretty good here and my sister oop north is ok after a reboot of her router.

[#11]

Glad to hear you guys are on the case.  I've been shedding website access all evening.  A Telnet based BBS and these forums are about all I can seem to access now 

[#12]

Just to add my pennorth.... Down here on the south coast (Portsmouth) Have had problems trying to log (since 17:30)  into BT speedtester, (been doing this every 3 hours since 0800) and it says my user profile is wrong !...then could not get on the net at all , eventually re-booted router at about 19: 50 and now seems to be o.k
(judging by what has been already said, I don`t think re-booting the router had anything to do with non connection)

[#13]

Well everything seems to be working for me again.  Now I can get my evening fix 

[#14]

Yup, lots of routes just sprang into life for me.
I guess whoever it was finished vacuuming the datacentre and plugged the router back in 
B.

[#15]

I've been able to browse all evening but at very poor speeds. It's still slow now.