Broadband virtually disappeared
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- Re: Broadband virtually disappeared
Broadband virtually disappeared
19-05-2020 11:07 AM
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We have a poor broadband connection in general - download speed around 3Mbps at best.
Over the past 4 days even this has reduced dramatically. Your BT test showed 0Mbps for both down and upload. However broadband.co.uk gave results of O.3 and 0.7Mbps, which seems more realistic as obviously (I'm typing) it does just function extremely slowly but even that's intermitant.
As you can imagine it took a while to get to this page of your website!
Can you please look into this for us - we have two students both trying to study for exams in the coming weeks and they were just managing, but not now.
Thanks
Andrew
Re: Broadband virtually disappeared
19-05-2020 1:29 PM
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Re: Broadband virtually disappeared
19-05-2020 8:28 PM - edited 19-05-2020 8:31 PM
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Re: Broadband virtually disappeared
20-05-2020 2:08 PM
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Hi @andrew55 and welcome to the Community Forums. I can see a colleague has been in touch and has progressed your fault forwards to an engineer appointment. Let us know how it goes and if there's anything further we can help you with or in the meantime then please don't hesitate getting back in touch.
Re: Broadband virtually disappeared
20-05-2020 2:09 PM
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Hi @luk, thanks for getting in touch and I'm sorry to hear you had connection issues as of recent. I'm glad to hear the troubleshoot steps and test socket set-up look ot have resolved this issue however and if there's anything we can help you with moving forwards please do get back in touch.
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