Broadband very slow today
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Re: Broadband very slow today
16-09-2017 9:20 PM - edited 16-09-2017 9:22 PM
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I suggest everyone email a complaint to the CEO Andy Baker and ask for compensation . It really is too easy for companies like Plusnet to keep on failing in providing a service that we are all paying for . I've just emailed him and whoever rings me tomorrow is going to be given a VERY VERY hard time because I am soooo annoyed .
Re: Broadband very slow today
16-09-2017 9:20 PM - edited 16-09-2017 9:36 PM
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Something strange is happening here. I just watched a programme on iPlayer on my Roku, and it played fine, with throughput peaking around 9Mbps. But the same programme in my browser plays at much reduced quality, with throughput peaking around 1.5Mbps. Downloads (not p2p*) are struggling to reach 1Mbps. And the speed checker consistently shows download speed around 2.5-2.7Mbps, regardless of whether or not I'm using the connection for streaming or downloading at the same time. So I reckon there must be some shenanigans with traffic management going on.
Definitely not back to normal, anyway.
*p2p, by the way, is running around 3-5Mbps - and the speed checker still registering the same speed even with that and a regular (0.7Mbps) download running simultaneously.
<edit> I guess that was just a slow torrent - I added another just to check, and the speed has topped out at 15Mbps. So it's there. I'm just not being allowed to use it for regular browsing and downloading (or speed checking).
Re: Broadband very slow today
16-09-2017 10:35 PM
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I think it may be limiting the available bandwidth per connection. I just used a download manager and was able to get a multi-threaded download running at 19-20Mbps, which is my full connection speed. Torrents run at a decent speed, and they obviously use multiple connections. Possibly some streaming services use multi-threading, which would explain the difference there. Perhaps the BTW speed checker uses two or three simultaneous connections to test the download speed, which would be why it shows better speeds than I'm getting from single-threaded downloads.
Does this sound plausible?
Re: Broadband very slow today
17-09-2017 9:24 AM
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I seem to be completely back to normal today, 17th September.
Re: Broadband very slow today
17-09-2017 9:57 AM
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Mine was back to normal last night - this morning we were streaming quite happily BUT the speedtests are still not right. Only getting ~ 9Mb vs 15Mb + before. Still synching at 19378 with a PN profile of 16.8 Mb.
Re: Broadband very slow today
17-09-2017 11:09 AM
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Mine was still slow this morning, but I disconnected/reconnected (the internet, not the DSL connection), got a new IP and it seems to be back to normal now.
Re: Broadband very slow today
18-09-2017 12:29 PM
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Over the weekend a small number of customers were experiencing speed issues, this has now been resolved and everyone should see their speeds back to normal.
If any customers are still experiencing issues please let us know and we will investigate. Apologies for any inconvenience caused and for the lack of messaging on our community about this issue. This has now been addressed and again, we're sorry
Re: Broadband very slow today
18-09-2017 2:48 PM
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How about paying a small compensation and in future to advise of customers of any up grades etc.
Re: Broadband very slow today
21-09-2017 10:43 AM
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Re: Broadband very slow today
23-09-2017 10:57 AM
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Earlier on today it was fine
Re: Broadband very slow today
23-09-2017 11:07 AM
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Download speeds fine here in CF
Re: Broadband very slow today
11-11-2017 8:38 PM - edited 11-11-2017 8:59 PM
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It's happening again. Speed got very bad around 7:45pm today. Restarted the router to get a new ip and it was fine for a few minutes, then dropped again. The BTW test is showing download speed of 2.09Mbps on an IP Profile of 18.27Mbps (and the current line speed is 18Mb) - so far worse than expected. Was watching Strictly on iPlayer when it happened, iPlayer now refusing to play anything at all.
<update> 9pm, seems to be working at full speed again for now.
Re: Broadband very slow today
12-11-2017 11:43 AM
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What is going on, it has been so slow since yesterday???
This is my Speed Test result and it is Ridiculous.. Can someone please fix the problem.
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