Broadband usage today Fri 30th - Help
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- Re: Most certainly have not exeeded my allowance.....
Broadband usage today Fri 30th - Help
30-05-2014 12:36 PM
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My broadband usage says 4.96GB and I've only been browsing the web!
Can someone check what's happening please my plusnet username is bigliz (I've logged onto the forum using my dad's name)
Incorrect data usage logged against my account causing account throttling.
30-05-2014 4:20 PM
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Recorded usage so far are
29th 7.48 GB
30th 8.03 GB
All I have done is check Facebook, Checked emails and looked at Plusnet site.
At 11am this morning my usage for today was zero by 12.30 it was 8.03.GB
At 12.39 I was charged £5.00 for another 5 GB
At 12.40 I was charged a further £5 for a second 5 MB.
My account limit is set at £5.00 per month.
My account has now been throttled so I have 0.01MBps down load and 0.75MBps upload. This is not usable.
Please fix this ASAP
Re: Broadband usage today Fri 30th - Help
30-05-2014 4:23 PM
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Like you I only check email and Facebook.
Most certainly have not exeeded my allowance...
30-05-2014 4:26 PM
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At the beginning of the month the usage page showed over 700 M which was incorrect. Computer was not even on.
Since then my usage has shown Zero.
Linn has said there's a glitch with the usage page, so I left it.
Been very careful with my usage. No big downloads or streaming.
But the usage page has now sprung back to life and shows absurd amounts of usage over last 2 days. In particular 11 G today already and I've only just fired-up the computer - shouild be none.
(pic attached)
Can you take this charge off please?
I haven't used that much bandwidth - I've hardly used any --- Still waiting for your glitched page to be sorted.
Re: Incorrect data usage logged against my account causing account throttling.
30-05-2014 4:30 PM
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I've emailed PlusNet and will see what happens!
Re: Incorrect data usage logged against my account causing account throttling.
30-05-2014 4:42 PM
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Have you got any background processes running that might be auto-updating (e.g. Steam downloading game updates?)
Re: Most certainly have not exeeded my allowance...
30-05-2014 4:43 PM
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I'm just getting this looked at for you.
Re: Broadband usage today Fri 30th - Help
30-05-2014 5:07 PM
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My concern is that I'm on a 10GB package and today's 4.96GB takes usage to 9.72GB for the month with 12 days left. I don't want to be throttled to dial up speed
Re: Broadband usage today Fri 30th - Help
30-05-2014 5:09 PM
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Re: Incorrect data usage logged against my account causing account throttling.
30-05-2014 5:10 PM
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Re: Broadband usage today Fri 30th - Help
30-05-2014 5:11 PM
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Re: Broadband usage today Fri 30th - Help
30-05-2014 5:34 PM
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Anyway, just received another notification.
Apparently I've used another 5 G in the last half-hour, and have been charged another £5...
That's since Chris posted about charges being removed.
Re: Broadband usage today Fri 30th - Help
30-05-2014 5:41 PM
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Re: Broadband usage today Fri 30th - Help
30-05-2014 5:45 PM
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Re: Broadband usage today Fri 30th - Help
30-05-2014 5:47 PM
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Mine's been wrong since beginning of my month.
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