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Broadband unusable yesterday evening
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Broadband unusable yesterday evening
20-11-2013 2:46 PM
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Hi,
My broadband service was virtually unusable yesterday evening between around 20:30 and 23:30 - as can be seen in the following thinkbroadband graph:
https://drive.google.com/file/d/0B1McJeccJVUuTTRGZjgyb2thY0U/edit?usp=sharing
Long ping times and a load of packet loss - the break in the monitoring will be me rebooting the router and fibre box.
Could one of the support team have a look and let me know what caused this (and more importantly if it's likely to happen again!)?
Thanks in advance
Cheers,
Dave.
My broadband service was virtually unusable yesterday evening between around 20:30 and 23:30 - as can be seen in the following thinkbroadband graph:
https://drive.google.com/file/d/0B1McJeccJVUuTTRGZjgyb2thY0U/edit?usp=sharing
Long ping times and a load of packet loss - the break in the monitoring will be me rebooting the router and fibre box.
Could one of the support team have a look and let me know what caused this (and more importantly if it's likely to happen again!)?
Thanks in advance
Cheers,
Dave.
Message 1 of 6
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Re: Broadband unusable yesterday evening
20-11-2013 2:58 PM
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Hi Dave,
It looks as though there was an issue detected in your area at around 21:31 and was resolved at 23:22.
Our suppliers are collecting through logs still to find the root cause for the problem on this one. Looks as though some of the equipment at your exchange failed which alerted engineers out in the area who resolved the issue within 2 hours.
I wouldn't have thought this is something that will happen again (of course faults can happen, so I am sorry for that).
It looks as though there was an issue detected in your area at around 21:31 and was resolved at 23:22.
Our suppliers are collecting through logs still to find the root cause for the problem on this one. Looks as though some of the equipment at your exchange failed which alerted engineers out in the area who resolved the issue within 2 hours.
I wouldn't have thought this is something that will happen again (of course faults can happen, so I am sorry for that).
Message 2 of 6
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Re: Broadband unusable yesterday evening
20-11-2013 3:00 PM
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Hi Chris,
Thanks for the info - that's reassuring!
Cheers,
Dave.
Thanks for the info - that's reassuring!
Cheers,
Dave.
Message 3 of 6
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Re: Broadband unusable yesterday evening
20-11-2013 3:04 PM
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@ froggy666uk - I think this might be the BT Fault Alert http://status.zen.co.uk/broadband/fault-outage-details.aspx?reference=45679
http://status.zen.co.uk/broadband/ is a useful site for checking faults/plannedmaintenance
http://status.zen.co.uk/broadband/ is a useful site for checking faults/plannedmaintenance
Message 4 of 6
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Re: Broadband unusable yesterday evening
20-11-2013 3:26 PM
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Hi Andy,
Very useful links - thanks
Cheers,
Dave,
Very useful links - thanks
Cheers,
Dave,
Message 5 of 6
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Re: Broadband unusable yesterday evening
21-11-2013 12:25 PM
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Those links were very useful! So it looks like this overnight planned work:
http://status.zen.co.uk/broadband/maintenance-outage-details.aspx?reference=229504
...has caused this:
https://drive.google.com/file/d/0B1McJeccJVUuNlZidmloak5TbWs/edit?usp=sharing
http://status.zen.co.uk/broadband/maintenance-outage-details.aspx?reference=229504
...has caused this:
https://drive.google.com/file/d/0B1McJeccJVUuNlZidmloak5TbWs/edit?usp=sharing
Message 6 of 6
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