Broadband unstable
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- Broadband unstable
25-02-2020 5:13 PM
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My connection has become unstable recently. Speed drops until it is bearly useable, but restarting the router only fixes it temporarily. And I have to keep doing this all day to restore the connection.
The connection is wired to the master socket. Please do a test on your end and perhaps boost the signal.
Thanks.
Fixed! Go to the fix.
Re: Broadband unstable
25-02-2020 7:55 PM
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I've been having the same problem since my service was set up 10 days ago.
01-03-2020 2:18 PM
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Hey @nakoruru,
Thanks for reaching us here and apologies for the delay in response.
On testing your service there are quite a few drops in connection, I've changed some settings on the sound to noise ratio on our suppliers side - it takes about 24 hours to complete. Should you notice further issues after Monday I'd suggest raising a fault here and our faults team will get in touch.
@unpleased, I'm unable to find any accounts from the info on your profile - please provide your account username via PM along with a summary of the issues you are facing and if it's over a wired or wireless connection. Give us a nudge here once done & we can go from there.
Thanks.
Re: Broadband unstable
02-03-2020 7:04 AM
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Many thanks. Looks like my connection is more stable.
Re: Broadband unstable
02-03-2020 9:56 AM
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FYI = SNR = Signal to Noise Ratio NOT Sound to Noise Ratio'
Kind regards,
Brian
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