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Broadband unstable

FIXED
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎10-05-2019

Broadband unstable

My connection has become unstable recently. Speed drops until it is bearly useable, but restarting the router only fixes it temporarily. And I have to keep doing this all day to restore the connection.

The connection is wired to the master socket. Please do a test on your end and perhaps boost the signal.

Thanks.

4 REPLIES 4
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Newbie
Posts: 2
Registered: ‎25-02-2020

Re: Broadband unstable

I've been having the same problem since my service was set up 10 days ago. Sad

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Plusnet Help Team
Plusnet Help Team
Posts: 1,743
Thanks: 178
Fixes: 76
Registered: ‎06-08-2018

Re: Broadband unstable

Fix

Hey @nakoruru,

Thanks for reaching us here and apologies for the delay in response.

On testing your service there are quite a few drops in connection, I've changed some settings on the sound to noise ratio on our suppliers side - it takes about 24 hours to complete. Should you notice further issues after Monday I'd suggest raising a fault here and our faults team will get in touch.

 

 

@unpleased, I'm unable to find any accounts from the info on your profile - please provide your account username via PM  along with a summary of the issues you are facing and if it's over a wired or wireless connection. Give us a nudge here once done & we can go from there.

 

Thanks.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎10-05-2019

Re: Broadband unstable

Many thanks. Looks like my connection is more stable.

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Rising Star
Posts: 195
Thanks: 21
Fixes: 2
Registered: ‎28-11-2009

Re: Broadband unstable

@Mads 

 

FYI = SNR = Signal to Noise Ratio NOT Sound to Noise Ratio'

 

Kind regards,

 

Brian 

Professionals are predictable - it's the amateurs that are dangerous!