Broadband troubleshooter not submitting

[#1]

Is the troubleshooter working ok? (this one https://portal.plus.net/apps/kbdfaults) I'm trying to hit submit after filling out my additional information but it just says:

"Error
Sorry, An error occurred whilst processing your request.
The error has been recorded and our website team will investigate. Please try again later."

I gave it a few hours and it's still not working. It's a little annoying, as I'm not sure how else to raise the fault on my line and pass on the information I've recorded etc.

[#2 · Accepted solution]

A ticket is usually still raised.

Can you see any open questions when you go to https://www.plus.net/wizard/?p=search

You can add any additional information to the bottom of the ticket.

[#3]

D'oh! Yes, it seems it created a ticket just fine...about 10 of them!! Haha. Thanks

[#4]

Haha, no worry of the ticket(s) being missed then! No problem